Hospital Navigator - Newton Wellesley Hospital

The Hospital Navigator is responsible for expediting patient discharges from facilities enabling the hospital to admit patients waiting for admission, and reducing time on task.

Position Reports to: Director of Key Account Services, Operations Manager

Qualifications:

• Minimum of 2 years progressive experience at EasCare/Brewster Ambulance
• Knowledge of computer software including MS Office Suite, Zoll RescueNet, Traumasoft, GeoTab.
• Ability to prioritize multiple tasks
• Ability to lead, motivate and direct personnel
• A broad understanding of EasCare|Brewster Operations
• Ability to endear trust amongst employees and managers
• Be proactive and self-motivated
• Demonstrate ability to work effectively in a diverse workforce
• Possesses a track record of trustworthiness and integrity to be an intermediary between employees and the management
• Ability to effectively communicate both verbal and written skills, including strong interpersonal skills and prompt, accurate, and courteous employees
• Ability to ensure discretion and confidentiality in sensitive areas
• Current Certifications: Massachusetts EMT-B or EMT-D, CPR, Driver’s License
• Good attendance and punctuality record

Duties of this position include but are not limited to the following:

• Functional Duties:
  • Utilizing Zoll RescueNet, proactively reviews incoming calls and reports these back to the EasCare|Brewster Communications Center. Topics for discussion include:
    • Name of patient
    • Location of patient
    • Destination of patient
    • Required equipment
    • Time of discharge
  • Hospital Navigator is to report to the nursing station and speak with the unit secretary and discharging nurse
  • Ensure all discharge paperwork is ready
  • Obtain any specific order required during transport (MOLST, Section 12)
  • Ensure IV’s are discontinued if applicable and catheters are removed
  • Obtain any medications from pharmacy if indicated for transport
  • Ensure all personal belongings are packaged and any valuables retrieved from security
  • Introduces self to patient and explains transport guidelines
    • Gathers and checks all belongings
    • Obtains any special equipment
    • Ensure patient has a key to get in home or ensures someone is at home to let patient in.
  • Places call to dispatch that patient is ready and ascertains ETA of truck. If extended or delayed, discusses new plan with dispatch and staff
  • Upon arrival of transport crew:
    • Introductions to patient
    • One crew member reports to nursing station to obtain report, have PCS signed and collects all paperwork
    • 2 nd EMT begins to package patient with assistance of Hospital Navigator including lifting patient to stretcher
    • Ensures patient is packaged appropriately for weather conditions with all safety straps secured Ensures stretcher is moved at correct height to ambulance
    • Final check of all patient belongings, equipment and appropriate signatures are obtained prior to moving to ambulance
  • Hospital Navigator returns to nursing station to report that patient has been moved to the ambulance and the room is empty
  • Remains in constant contact with EasCare|Brewster Communications Center to stay ahead of any issues that may arise throughout the day.
  • Meets all case managers each morning to ascertain potential discharges for the day and reports this information back to the Communications Supervisor
• Other Duties:
  • As a Supervisor of the Company, ensure all staff members are adhering to the Policy & Procedure Manual
  • Enforces all Company policies and provides progressive discipline for violations
  • Works cooperatively with billing and Compliance coordinator to obtain and resolve any improperly documented EPCR's. This information should be prioritized in the Hospital Navigator’s tasks and returned ASAP
  • Adheres to all facility policy and procedures
  • Establishes working relationships with staff members at designated facility
  • Collects and reports on turn-around times at facility
  • Conducts self in an appropriate manner as a representative of EasCare|Brewster, working effectively in a diverse work environment
  • Works as a liaison between the Managers and all employees to enhance direct communication between the Senior Leadership Team and employees
  • Seeks input and feedback from employees on operational matters, suggestions and concerns
  • Researches and recommends resolution of employee issues and concerns
  • Follows up with employee within 8 business hours of receiving a voicemail or email (when on vacation or out sick, the HR Director or their designee will assume responsibilities)
  • Provides administrative support to the department heads during any absence of all primary administrative support
  • Provides Community Outreach
  • All other duties as assigned