IT Field Technician
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
- Providing support to stores in multiple states and responding in a timely manner
- Accessing ticketing system and provide status updates to resolve tickets within service level agreements
- Utilize existing technical, computer and electrical knowledge to successfully troubleshoot hardware problems to include, but not limited to installation, upgrading, maintenance, cleaning, and replacement of point of sale, desktop computers, fuel controllers, electronic payment controllers, Digital Media Boards, and telephone equipment.
- Install and maintain inhouse wiring of both power and network cabling to keep clean and manageable wiring system withing the store
- Maintain routers, modems, and access points to ensure proper network settings and availability.
- Use remote access software to assist Helpdesk personnel to troubleshoot the root cause of the issues and provide a timely resolution.
- Maintain inventory in vans and at office location to provide accountability and access to all equipment. This includes keeping serviceable assets as well as performing RMAs to vendors.
- Manage administrative duties such as reporting company mileage, credit card expenses, processing RMAs for equipment on company truck
- The ideal candidate has excellent written and verbal communications skills.
- Must be able to interact with the IT and store communities to solve physical hardware issues inside a convenience store environment while making independent decisions for resolution.
- Must participate in the coordination or technology materials to complete project objectives.
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