Inside Sales and Customer Service
Job Description
Job Description
Located in Framingham, MA
Inside Sales & Customer Service Representative 📍 Framingham, MA | 🕓 Full-Time M-F (On Site) | 💰 $70,000-$77,000/year Our client, a growing distributor of gourmet and specialty foods, is seeking an Inside Sales & Customer Service Representative to support customer relationships, sales growth, and day-to-day order management. This position plays a key role in ensuring exceptional service and maintaining strong client partnerships across New England. Key Responsibilities- Make daily outbound calls to existing customers (10-40 per day) to process and upsell orders
- Enter and confirm orders, resolve issues, and coordinate with warehouse and purchasing teams
- Support the outside sales team with follow-ups, sample coordination, and marketing materials
- Maintain accurate sales records and reports using QuickBooks and Excel; update marketing materials as needed.
- Assist with trade shows, new product rollouts, and supplier communications
- 3-5 years of sales and/or customer service experience, ideally in food service or retail grocery
- Prior phone sales experience required
- Proficient in Microsoft Excel and Outlook; QuickBooks experience a plus
- Strong communication and organizational skills
- Outgoing, team-oriented, and able to work independently
- Bachelor's degree preferred
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