Wholesale Customer Service Representative I

Job Description

Job Description

Description:

Function:

Support sales effort by providing customer service and order fulfillment to our internal and wholesale tire customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.

Major Responsibilities:

1. Provide customer service and support to our internal and wholesale customers via telephone
2. Provide customers with current product information, quotations and inventory to fulfill orders
3. Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires and parts
4. Performs data entry and administrative tasks like filing and processing payments accurately and efficiently
5. Coordinates deliveries with shipping departments
6. Assumes additional responsibilities as requested. This position has the potential to be hybrid over time for the right candidate

Education/Experience:

• Minimum of a high school diploma with two years of customer service experience
• Tire and automotive service industry experience preferred

Skills/Knowledge:

• Excellent phone skills with the ability to offer highest quality of customer service
• Customer Service attitude. We treat every customer and employee like family
• Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
• Experience with Microsoft D365 preferred
• Strong verbal communication skills and positive attitude
• Conflict resolution skills
• Multi-tasks
• Detailed-oriented
• Proven ability to work independently as well as part of a team