Front Desk Representative
Job Description
Job Description
We are seeking a friendly, organized, and professional individual to join our team at the Front Desk. This role serves as the face of The Adirondack Club creating a welcoming environment for all members and guests while efficiently managing administrative tasks.
Key Responsibilities:
- Customer Service:
- Greet members and guests with a warm, welcoming demeanor.
- Address inquiries accurately and completely about club services, amenities, programs, and events.
- Resolve member concerns or direct them to the appropriate department.
- Membership Management:
- Assist with membership sign-ups, renewals, cancellations and changes.
- Process payments, including membership fees and retail purchases.
- Facility Operations:
- Ensure the front desk area is tidy and presentable at all times.
- Manage daily check-ins and monitor guest sign-in policies.
- Assist with cleanliness of the lobby, training areas and restrooms.
- Communication:
- Answer and direct phone calls in a professional manner.
- Share information about club schedules, programs, and special events.
Qualifications:
- Strong interpersonal and communication skills.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- A friendly, outgoing, professional demeanor with a focus on creating positive experiences.
- Previous customer service experience is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Occasionally lift and carry up to 50 pounds.
Current Schedule Requirements:
- Must be available to work between the hours of 3pm – 6pm during the week (Monday – Friday).
- Must be available to work a minimum of 3 shifts per week (average shift length is 3 – 4 hours).
- Holiday and weekend availability required.
Benefits:
- Competitive hourly wage.
- Complimentary club membership.
- Access to staff training and development opportunities.
Join our team and help us create an exceptional experience for our members and guests every day!
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