Client Relationship Manager

Captura Hall
Cambridge, MA
Job Description

**Job Description**

We are seeking a **Client Relationship Manager** to join our growing team in Boston, MA. This role is essential in maintaining strong client partnerships, ensuring satisfaction, and identifying growth opportunities. The ideal candidate will have a passion for customer success and a proactive mindset for solving challenges.

**Responsibilities**

  • Act as the primary point of contact for assigned clients
  • Develop and maintain long-term, trusted relationships with client stakeholders
  • Understand client needs and provide tailored solutions to meet their objectives
  • Coordinate with internal departments to ensure seamless delivery of services
  • Monitor client satisfaction and implement improvements based on feedback
  • Identify upsell and cross-sell opportunities to grow existing accounts
  • Prepare and present regular performance reports and strategic updates
  • Handle client concerns or escalations professionally and effectively

Qualifications

**Qualifications**

  • Bachelor’s degree in Business, Marketing, Communications, or related field
  • 2+ years of experience in account management or client-facing roles
  • Exceptional interpersonal and communication skills
  • Proven ability to manage multiple client accounts and meet deadlines
  • Strong problem-solving abilities and attention to detail
  • Proficiency in CRM systems and Microsoft Office Suite
  • Ability to work independently and as part of a team

Additional Information

**Benefits**

  • Competitive salary: $64,000 - $69,000 annually
  • Professional development and growth opportunities
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement plan options
  • Collaborative and supportive work environment
Posted 2025-07-29

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