Senior Patient Access Coordinator

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The MGH and BWH Pain administrative management teams were recently restructured to right-size management/administrative layers and improve efficiency. This non-management role will backfill priority activities within Pain across AMCs including focus on priority patient access initiatives including referral coordination prior authorization and other core operations functions necessary to build new patient volume and manage new patient lag/access.

Job Summary

Responsible for providing comprehensive access program coordination and administrative support to ensure the smooth operation of various business functions for the Pain Management practices at Mass General Hospital (MGH) and Brigham and Womens Hospital (BWH). This role manages administrative tasks and workstreams oversees projects and serves as a point of contact for internal and external stakeholders including providers practice leadership practice staff and patients.

Activities above may pertain to BWH MGH or both BWH and MGH sites.

This is an onsite role; the ability to report to MGH (main campus) and BWH (Mass General Brigham Healthcare Center in Chestnut Hill).

Qualifications

• A high school diploma or equivalent is required but an associates or bachelors degree in a related field is preferred.
• Experience in patient access services healthcare operations or revenue cycle management 2-3 years required; experience in administrative operations/management 1-2 years preferred.
• Proficient in using office productivity software such as word processing spreadsheet and presentation tools.
• Knowledge of EPIC system modules is a plus.
• Knowledge of issues related to managed care new patient referrals and prior authorization is a plus.
• Demonstrated professionalism integrity and the ability to handle confidential information with discretion.
• Ability to adapt to changing priorities and work effectively in a dynamic environment.
• Strong problem-solving skills to resolve issues and make sound decisions independently.
• Strong written and verbal communication skills to effectively interact with individuals at all levels of the organization.
• Excellent organizational abilities to manage multiple tasks prioritize work and meet deadlines.

Key Roles & Responsibilities:

• Access management and enhancement: Collaborates with practice leadership on the implementation of access improvement initiatives including but not limited to reviewing schedules filling in gaps and entering Epic templating changes.
• Referral coordination: P rocesses incoming referrals to the clinic including screening patients completing insurance verification and keeping Epic work queues up to date for incoming/outgoing referrals; holds primary responsibility for scheduling and facilitating new patient appointments.
• Prior authorization: Facilitates prior authorization denials/appeals process and other activities related to prior auth support.
• Project coordination: Assists in the planning execution and monitoring of projects ensuring that timelines and deliverables are met.
• Provider operations: Supports new provider systems onboarding (e.g. Epic templates compliance requirements serving as liaison to credentialing team).
• Administrative operations: Provides administrative support to division leaders including meeting planning and execution; identify opportunities for streamlining administrative processes and implement effective solutions.
• Other operational responsibility: Manages patient-facing practice operations tasks / responsibilities as required.
• Stakeholder engagement: Serves as a point of contact for internal and external stakeholders including providers practice leadership practice staff and patients.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.78 - $31.08/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience:

Senior IC