On-the-Job Trained Medical Assistant Trainee (Great Barrington)

• Prepare exam rooms for patient visit, ensuring cleanliness, supplies and equipment readiness.
• Perform patient intake including vital signs, pain assessment, medication and allergy review and document visit information accurately in HER. Conduct screenings such as SDOH, PHQ 2&9, tobacco use and when appropriate fall risk assessment, AUDIT and GAD-7

• May perform clinical skills & procedures once competency is assessed.
• Perform point-of-care testing as approved (e.g., glucose, HgbA1c, rapid strep, flu, covid, urinalysis, pregnancy test and others per policy)
• Perform ear lavage, nebulizer treatments, and peak flow testing as delegated.
• Perform EKG and prepare specimens for laboratory processing
• Conduct specimen collection and prepare for lab processing (urines, swabs, capillary blood)

• Assist providers with examinations and in office procedures, chaperone sensitive exams per protocol
• Change/update service profiles to accommodate providers scheduling needs; answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested; communicate with outside agencies as directed by provider.
• Assist with referrals, med refills, and authorizations under nursing/provider guidance
• Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient at time of appointment scheduling; accurately obtain information to ensure patient is appropriately triaged per protocol; ensure follow up booking required by patient care plan; cross train to provide backup patient services and reception duties.
• Engage in population health activities (e.g., outreach calls, quality measures support, reminder calls)
• Maintain competency validation records and participate in ongoing training
• Identify abnormal findings and escalate promptly to nursing/provider

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in, when needed, and cross train for additional site coverage; respond promptly to requests for service and assistance; confidence in leading and instructing others; ability to delegate effectively.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Punctual and reliable; ability to maintain schedule commitments.
• Spanish speaking/bilingual is a plus.

• High school or equivalent and Active Certified Nursing Assistant (CNA) certification in good standing
• Successful completion of the organizations CNA-to-MA (OJT) and obtain Certified Medical Assistant certificate CCMA within 3 months from being able to sit for exam
• Current CPR/BLS certification

• Click here to view the Clinical Support ADA Requirements.

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