Customer Service Representative

Tired of working at a " good" job?

At Elevaris, our goal is not to be good, it's to be extraordinary.

Extraordinary performance comes from extraordinary people. And the foundation for extraordinary people is extraordinary culture. Our values describe the behaviors that define our unique culture. They are what set us apart and what makes us trusted leaders in our field.

Elevaris Medical Devices is leveraging a legacy of trust and expertise to usher in a new era of precision medical device development and manufacturing capabilities. We are development and engineering experts focused on delivering precision solutions to our medical device customers. Elevaris Medical Devices is one of the world's leading manufacturers of made-to-spec procedural needles. Beyond needles, we are also a Contract Development and Manufacturing Organization (CDMO) to industry-leading, multi-national healthcare companies, global original equipment manufacturers (OEMs), and emerging technology companies. We also distribute a wide range of complementary pharmaceutical products, surgical instruments, and medical supplies.

POSITION SUMMARY

***This job is onsite in Wilmington MA***

We are seeking a detail-oriented and motivated professional with experience in customer account management, customer service or inside sales. The ideal candidate will bring strong organizational and interpersonal skills along with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. In this role, you will serve as a key liaison between customers, sales, and internal teams, ensuring accurate order management and exceptional customer satisfaction.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Function as primary point of contact for customer account management
• Manage new customer account set-up and maintain accurate records
• Review, confirm and process customer purchase orders in NetSuite
• Verify pricing and delivery dates, and provide timely order acknowledgements
• Manage inbound calls and also proactively conduct outbound calls to discuss future orders
• Communicate order and delivery status updates, escalating issues as needed.
• Collaborate closely with Sales, Purchasing, Planning and Shipping to ensure order accuracy and on-time fulfillment
• Provide customer with certificates, proof of delivery and other required documentation
• Track delivered orders and resolve discrepancies, including providing Proof of Delivery when requested
• Prioritize and communicate daily shipping needs with the Shipping Team
• Support sales team requests for inventory updates and sample orders
• Ensure time completion of all orders while supporting company revenue goals
• Represent the company with professional and positive communication across all levels of the organization

MINIMUM REQUIREMENTS :

• Bachelor's Degree or equivalent experience
• 2+ years' experience in a customer service or account management role; medical device industry experience a plus
• Proficiency in ERP/MRP systems
• Strong MS Office skills, particularly Excel
• Ability to work under pressure and meet strict deadlines, with flexibility for occasional overtime
• Highly organized, detail-oriented and able to manage multiple tasks effectively
• Strong communication and interpersonal skills with a customer-focused mindset
• Positive, motivated attitude with a willingness to grow and learn

PREFERRED SKILLSET:

• NetSuite experience