Office Assistant

Job Description

Job Description

We are looking for a dependable Office Assistant to support daily test center operations. This Long-term Contract position is ideal for someone who stays calm in a structured, fast-moving setting and takes pride in delivering a detail-oriented experience for every visitor. The role combines front-desk support, administrative coordination, and exam room oversight while following strict security and compliance standards. Candidates should be comfortable with a flexible schedule that may include weekday, Saturday, occasional evening, and possible Sunday hours.

Responsibilities:
• Welcome test takers and visitors, provide clear check-in guidance, and confirm identity documents in accordance with site procedures.
• Supervise the testing environment throughout the day, ensuring rules are followed and irregular activity is addressed promptly and appropriately.
• Carry out required security steps, which may include screening measures and biometric or digital record collection when applicable.
• Support front-office operations by answering inbound calls, scanning documents, handling clerical tasks, and maintaining organized records.
• Protect confidential testing materials and maintain a secure, orderly workspace at all times.
• Document incidents, exceptions, and candidate concerns accurately, escalating issues quickly when needed.
• Assist with basic equipment handling, including packing, unpacking, and moving materials or devices in line with safety expectations.
• Help create a fair and comfortable experience for all candidates by providing attentive assistance and consistent policy enforcement.
• Adapt to changing weekly schedules based on site operating hours and testing demand.• High school diploma or equivalent is required; additional college experience is helpful.
• At least one year of in-person customer service experience in a setting such as retail, hospitality, reception, or similar is required.
• Strong verbal and written communication skills, with the ability to interact professionally with candidates and coworkers.
• Comfort using Windows-based computer systems and common office applications, including Microsoft Office, Outlook, and web browsers.
• Ability to manage multiple tasks in a detail-focused environment while maintaining accuracy and composure.
• Must be able to stand or remain seated for extended periods, move through the testing room regularly, and escort candidates as needed.
• Ability to bend, stoop, work in tight spaces, and lift up to 40 pounds when handling office or testing equipment.
• Availability for a flexible schedule, including Saturday shifts and occasional evening or Sunday hours.