Workday Operations Manager

Apply now: Workday Operations Manager, location is Remote or Hybrid. The start date is ASAP for this 6-month contract position.

Job Title: Workday Operations Manager
Location-Type: Hybrid in Boston, MA
Start Date Is: ASAP
Duration: 6 Months (contract)
Compensation Range: $100-$110/hr W2

Job Description:
Lead and manage the operational execution of the Workday support team to ensure effective service delivery, system stability, and alignment with enterprise priorities. This role ensures operational focus is maintained while freeing strategic leaders to drive roadmap and governance. Look for a candidate with strong Workday experience, team leadership skills, and the ability to execute within complex enterprise environments.

Day-to-Day Responsibilities:

• Lead and develop Workday operations team and ensure workload alignment

• Monitor and drive performance metrics, SLAs, and service maturity

• Oversee daily operations, incident triage, and root-cause analysis

• Manage Workday release cycles and internal change controls

• Coordinate security operations and compliance reviews

• Support integration and environment activities in partnership with IT leads
  
  

Requirements:

• Must-Haves:
  
  

  • 3–5 years of people management experience in enterprise tech/ops teams

  • Expertise in Workday HCM, Finance, and Payroll

  • Strong understanding of higher education business processes

  • Experience managing SaaS support teams and service performance

  • Excellent analytical, documentation, and collaboration skills

  • Experience with ITIL and change management frameworks
    
    

• Nice-to-Haves:
  
  

  • Workday certifications (HCM, Financials, Student, etc.)

  • Experience with Workday Adaptive Planning, PRISM Analytics, or Extend

  • Knowledge of Agile, SDLC, and other ERPs like Banner or PeopleSoft

  • Familiarity with Tableau, Power BI, or similar analytics tools