Spring service desk

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world .

Work Period: January 2026 through June 2026

Location & Schedule: This is a full-time, 40-hour-per-week position with 5 days per week onsite in Needham, MA . There is no relocation or housing assistance for this position.

Compensation Range: Ranges from $28/hr - $37/hr. Specific compensation is set according to a standardized scale aligned with your educational level at the time of hire.

Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You’ll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you’ll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape what’s next — fast.

This role: As a key member of our Information Technology team, our Service Desk Co-op will be the first line of support for SharkNinja employees across the globe. You’ll gain hands-on experience solving real-world technical challenges, supporting users with hardware and software issues, and ensuring our IT systems run reliably and securely. Whether you're setting up workstations, resolving connectivity issues, or tracking support tickets, you’ll play a vital role in delivering the exceptional internal service that keeps SharkNinja moving fast.

If you're passionate about technology, driven to find answers, and excited to contribute in a collaborative and fast-paced environment, we want to hear from you!

Here are some of the EXCITING things you’ll get to do:
Provide first-level IT support to SharkNinja employees, helping them resolve hardware, software, and connectivity issues

Troubleshoot and escalate technical problems across devices, operating systems, and collaboration tools (e.g., Zoom, Microsoft Teams)

Set up and configure laptops, monitors, and mobile devices for new hires, interns, and team members across departments

Assist with onboarding and offboarding processes, including account provisioning, hardware collection, and system access

Document common technical issues and resolutions to enhance our internal knowledge base and support training efforts

Track and manage service tickets through a ticketing system, ensuring timely communication and follow-up

Support video conferencing equipment and meeting room technology, both in-office and remotely

Learn from IT experts across multiple disciplines, from cybersecurity to infrastructure and systems administration

Get exposure to real-time IT operations, working in a fast-paced, collaborative environment that powers SharkNinja’s global teams

Play a role in continuous improvement, offering suggestions and feedback to streamline support workflows and enhance user experience

ATTRIBUTES & SKILLS:

Education: Current student in a related bachelor's program

Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA

Must have basic knowledge of laptop and peripheral hardware (Tier 1 level IT support), as well as foundational IT concepts (including hardware, operating systems, and basic networking)

Has experience creating technical documentation that end users can follow for self help, either in the workplace or through classroom projects

Demonstrates strong problem-solving skills with a proactive, can-do attitude

Provides clear and empathetic communication, both written and verbal, when supporting users

Shows attention to detail when diagnosing, documenting, and resolving technical issues

Collaborates effectively with IT teammates and cross-functional partners

Able to shift quickly toward new priorities in a fast-paced, tech-driven environment

Takes initiative to learn new systems, tools, and troubleshooting techniques

Feels comfortable managing multiple support tickets and tasks efficiently, ensuring timely follow-up and resolution

Familiarity with ticketing systems (e.g. Jira) or remote support tools is a plus

Experience with Microsoft Office 365, Windows/macOS, and device imaging/setup preferred

Exhibits professionalism, reliability, and a service-oriented mindset in every interaction

Please note that, due to the high volume of applications for early talent roles, response times may vary depending on the specific role and timeline. Our team appreciates your patience!

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products— we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja's Candidate Privacy Notice can be found here:

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]