Manager of travel training community

Date: Fall 2025

Start Date: Immediate

Position: Manager of Travel Training & Community Outreach

Department: Administration (Please email resume to [email protected])

Pay Range: $56,000 – 63,000 annually - commensurate with experience

Reports to: Deputy Administrator

Main Functions:

The MWRTA Manager of Travel Training & Community Outreach will serve as one of the key functions of the organization and will work with MWRTA member communities to provide outreach and travel training as needed.

The Manager is responsible for the Transitions Outreach Program (TOP), participating in and hosting outreach events, and building upon established relationships with member communities with special emphasis on Councils on Aging in the RTA’s service area. The Manger will also be responsible for learning, understanding, and following ADA guidelines in public transit. This includes having a working knowledge of MWRTA fixed routes, demand response services, call center operations, and generally working at being proficient in all aspects of the MWRTA transit systems. The Manager’s main office will be located at the Blandin Hub, however meetings outside the office in member communities in the MetroWest area will be a regular occurrence and should be expected.

The Manager will be directly responsible for educating and engaging individuals in member communities about using the MWRTA fixed route bus system. The Manager must have a positive attitude and demeanor, must have strong computer skills, especially in Microsoft Word, Excel, and PowerPoint. The individual must also have excellent customer service skills, able to understand the needs of others, be capable of working with all ages and backgrounds of the general public and those who also may be physically, visually, hearing, or cognitively challenged.

Skills and Qualifications:

· Excellent communication, writing, and time management skills

· Able to work independently and have a flexible schedule (may occasionally include some evenings and/or weekends)

· Manage various projects simultaneously, and meet deadlines in a fast paced and ever- changing environment

· Able to establish and maintain rapport and relationships with member communities and agencies, schools, organizations within those communities

· Have a valid Massachusetts Driver’s License

Duties include, but not limited to:

· Learning all aspects of MWRTA transit systems and policies

· Directly responsible for all Travel Training and Outreach events as well as other assigned projects, such as assisting with writing applicable grants, marketing, and coordinating driver training schedules of community partner agencies, etc.

· Prepare and maintain records of assessment, daily instruction, and summary reports

· Organize and track all necessary promotional/inventory items

· Anticipate needs of member communities

· Attend Travel Training conferences, workshops, trainings, webinars, etc. to stay informed in the developments in the field of outreach and travel training, and use this information to help the MWRTA operate with initiative and innovation

· Evaluate the needs of individuals or groups for safe travel training

· Communicate well with staff and managers across the agency

· Attend weekly meetings as needed

· Represent the MWRTA in public and professional settings and bring awareness to available services

· Work cohesively with Marketing Department to update travel training and outreach materials

· Work closely with the MWRTA Fixed Route Transit Planning Team regarding upcoming route modifications

· Other duties outside of travel training and outreach as assigned by the MWRTA Deputy Administrator

Position Benefits:

MWRTA offers a robust benefits package and is an eligible employer for the Federal Student Aid Public Service Loan Forgiveness Program.

· Year 1: 22 Days of PTO (Paid Vacation, Sick, and Holidays)

· Retirement Pension Program via local municipal system

· Health Insurance (80% of premium paid)

· Dental Insurance (80% of premium paid)

· Life Insurance 3 X annual salary up to $300,000.00 (100% of premium paid)

· Short Term and Long-Term Disability (100% of premium paid)

Working Conditions:

· Monday – Friday

· Full time (40 hours)

· Weekend flexibility for outreach and training events

Employment Preferences:

· A passionate and disciplined self-starter, with an ability to organize and manage multiple projects simultaneously

· Detailed-oriented with an ability to oversee projects from beginning to execution

Preferred Experience:

· Bachelor’s degree or at least one year of travel training and outreach experience

• Background in grants management and transportation

Candidates must be able to pass a CORI, and pre-hire drug and alcohol test.

MWRTA is a drug free workplace and all MWRTA employees are subject to random drug and alcohol tests throughout their employment with the agency.

MWRTA does not discriminate based on race, religion, national origin, gender, sexual orientation, age, disability, or any other protected status.

Interested parties should email a cover letter and resume labeled "Manager of Travel Training & Community Outreach" to [email protected]

Job Type: Full-time

Pay: $56,000.00 - $63,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person