Service Operations Specialist

The Opportunity:

In this role, you will report to the Onsite Supervisor and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Massachusetts (Cambridge/Lexington)

Shift: 1st Shift / 8:30 am-5 pm M-F

Hourly Rate: $32/hr. plus mileage, parking, and toll reimbursement for travel

Please note that this position is not remote . The ideal candidate should live near Cambridge/Lexington, Massachusetts. M ust be able to travel between Lexington, MA & Cambridge, MA 25% of the time.

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance

• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What we’re looking for

• A high school diploma or GED is required for this position, but having an Associate's degree or undergraduate degree in a business or science-related field would be a plus.

• 3-5+ years of experience in inventory control, procurement, shipping, and receiving preferred.

• A valid driver's license and transportation are required

• Strong computer literacy

• Highly motivated individual who demonstrates initiative and ownership

How you will thrive and create an impact

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Receive and distribute dry ice deliveries to laboratory teams.

• Perform weekly and annual inspections of all eyewash stations.

• Manage gas cylinders, including weekly and as‑needed changeouts.

• Operate and maintain glasswash and autoclave services.

• Oversee inventory management across all point‑of‑use (POU) locations.

• Monitor, maintain, and adjust inventory stocking levels based on usage trends and demand fluctuations.

• Conduct monthly and/or quarterly meetings with lab managers and lab contacts to review inventory management (IM) lab lists.

• Review and monitor backorders daily.

• Coordinate onsite pipette calibration services.

• Submit purchase requisitions through eMarketplace.

• Manage ARIBA accounts, including troubleshooting invoice mismatches and system issues.

• Maintain and reconcile inherited blanket purchase orders (POs) to ensure funding aligns with invoiced charges.

• Follow up on shipping delays or supply‑chain issues and liaise with the Avantor customer service team as needed.

• Transport samples between 2 building within walking distance

• Receive all site deliveries, including packages, pallets, and freight, at the loading dock.

• Deliver packages to appropriate personnel and ensure temperature‑sensitive shipments are placed in proper storage.

• Coordinate outgoing shipments for the site on an as‑needed basis

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.



The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.


We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.