Front Desk Specialist
- Provide excellent customer service.
- Registering and scheduling patients, data entry of demographics and insurance information.
- Verify patient insurance and referrals available.
- Manage calls from patients requiring medical care and provide / gather information needed.
- Check in / Check Out patients, verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliation.
- Maintain appointment computer scheduling in accordance with office scheduling policies.
- Understand the requirements of the callers and our practice and input information into our systems.
- Reviewing patient accounts, identifying delinquent accounts, and sending patients with overdue payments to the patients accounts team.
- Informing patients about delays and waiting times.
- Contacting/ interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. regarding patient care.
- Scheduling diagnostic tests / follow up appointments for patients.
- Pulling tests as required for an assigned physician, or as a back-up to another co-worker.
- Updating and verifying patient information at every visit.
- Learning urgent call management techniques.
- Understand various aspects of medical insurance.
- Take electronic messages and convey information to respective medical care providers.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
- Perform administrative support as required.
- Scheduling diagnostic tests / follow up appointments for patients.
- Other duties as assigned by managers and leads.
- High School diploma or GED.
- One-year medical office, call center or related experience. Patient Services experience preferred.
- Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the web.
- Working knowledge of office equipment.
- Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies.
- Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
- Uses good grammar, spelling and punctuation, sentence structure and proofreading for accuracy.
- Knowledge of common safety hazards and precautions to establish a safe working environment.
- Detail oriented, well-organized individual with ability to multitask and prioritize to address multiple needs simultaneously.
- Ability to interpret, adapt and apply guidelines and procedures.
- Develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public by displaying sympathy, tact and understanding.
- Represents the clinic in a professional manner.
- Capacity to work with and without supervision and perform a variety of routine tasks.
- Ability to maintain strict confidentiality on all patient matters.
- Excellent verbal and written communication skills.
- Excellent growth and advancement opportunities
- Dynamic environment
- Access to a diverse network of practitioners
- Broad infrastructure of tools and programs to enhance the employee experience
- Competitive Compensation
- Generous PTO
- Benefits package: health, dental, vision, 401(k), etc.
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