Customer Service Rep
Job Description
Job Description
Job Title: Customer Service Representative
Job Summary
The Customer Service Representative is responsible for ensuring smooth day-to-day excellent service to customers. This role serves as a key point of contact for clients and also supports internal administrative functions.
Key Responsibilities
Customer Service:
- Work as point of contact for customer inquiries
- Respond to customer questions via phone, email, or in person
- Resolve customer issues efficiently and professionally
- Assist in processing orders, returns, and service requests
- Maintain customer accounts and update information as needed
Office Administration :
- Handle incoming calls, emails, and mail distribution
- Manage daily office operations, including scheduling, filing, and correspondence
- Maintain office supplies inventory
- Maintain accurate records and databases
- General office administration tasks as needed, maintain and coordinate cleanliness of office space
- Prepare reports, documents, and presentations working with Senior team members to support location activities.
- Preparation of documents in support of operations and supply chain, i.e. job folders
- Support onboarding of new employees and assist with employee inquiries
Required Skills & Qualifications
- Minimum High school diploma or equivalent (associate or bachelor's Business degree preferred)
- Proven experience in administrative or customer service role (3-4 years' experience preferred)
- Strong communication and interpersonal skills
- Proficiency in office software (e.g., Microsoft Office, Google Workspace)
- Excellent organizational and multitasking abilities
- Problem-solving skills and attention to detail
Preferred Qualifications
- Experience with Excel
- Experience with QuickBooks
- Familiarity with office management tools and procedures
- Ability to work independently and as part of a team
Work Environment
- Office environment with standard business hours
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