Retail Personal Service Provider (PSP)

Job Description

Job Description

Who We Are

At our core, we believe in the power of unity and purpose. Together, we stand to produce safe, affordable, and sustainable cannabis that enhances the well-being of all, including medical patients and adult-use consumers alike.

Our mission is to drive responsible growth across every link of the cannabis value chain, expanding both vertically and horizontally through innovation, efficiency, and integrity. With a focus on multi-state operations, we're committed to creating meaningful impact for our customers, employees, and communities.

We are guided by our core values, which define how we work and who we are:

• Mutual Trust, Respect , and Dignity in every interaction.
• Best-in-Class Performance with Accountability and Care .
• A Culture of Inclusion that Celebrates Diversity and Belonging .
• A Winning Team Built on Integrity , Collaboration , and Purpose .

Together, we are shaping a responsible and sustainable future for cannabis-one rooted in quality, compassion, and shared success.

What You'll Do!

As a Personal Service Provider (Budtender), you will be the face of our dispensary, providing an exceptional customer experience while helping patients and customers select the right cannabis products for their needs. You'll work directly with patients to answer their questions, recommend products, and ensure compliance with all state regulations. Your role is key to creating a welcoming, informative, and professional environment for everyone who walks through our doors.

Job Responsibilities:

• Greet customers warmly and provide excellent customer service.
• Assist customers in selecting cannabis products based on individual needs and preferences.
• Educate customers about different types of cannabis products and consumption methods.
• Process transactions accurately and securely using POS systems.
• Verify customer age and identification in accordance with local laws.
• Keep product displays clean and well-organized.
• Maintain inventory records and assist in restocking as needed.
• Adhere to all state and local regulations, ensuring legal compliance at all times.
• Troubleshoot any customer service issues professionally and respectfully.
• Participate in ongoing training to stay up to date on new products, regulations, and industry developments.
• Qualifications:
• Must be at least 21 years of age or older (as required by state law).
• Previous customer service experience, preferably in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or a strong willingness to learn).
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Standing for Long Periods: Must be able to stand for extended periods during shifts.
• Lifting and Carrying: Ability to lift up to 30 pounds (e.g., restocking inventory, moving product boxes).
• Bending and Reaching: Must be able to bend, squat, and reach to access products from low and high shelves.
• Manual Dexterity: Ability to handle products, cash, and operate the POS system with precision.
• Walking: Must be able to move throughout the dispensary to assist customers and maintain the store's appearance.
• Clear Vision and Hearing: Must be able to clearly see product details, labels, and transaction information, as well as hear customer questions and concerns in a busy retail environment.
• Endurance: Ability to handle a fast-paced environment, especially during busy hours, and maintain focus throughout shifts.
• This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove job duties as deemed necessary.

Equal Opportunity Employer:

We are an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment, and we embrace diversity in all its forms. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other status protected by applicable law. We are committed to ensuring that all individuals have an equal opportunity to thrive in the workplace.