Store Manager

Overview

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. Every guest is important, and every teammate is valued. Our people-first approach supports approximately five million vehicles a year. Headquartered in Rochester, NY, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states, powering 16 brands with regional strength and community connections. Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in their neighborhoods for quality automotive maintenance and repairs.

Destination Monro - Your Career is Here. Positions are available in retail locations across brands, in field management, and in store operations at our Store Support Center in Rochester, New York.

Role

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
  
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
  
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
  
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
  
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
  
• Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
  
• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
  
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
  
• Audit courtesy inspections performed by teammates.
  
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness.
  
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
  
• Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
  
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
  
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
  
• Assist teammates in conveying repair and service needs to guests.
  
• Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards.
  
• Maintain technical knowledge and complete required Monro University training courses and modules.
  
• Operate, utilize, and maintain equipment safely in accordance with Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.).
  
• Perform other duties as assigned and required.
  

Profile Summary

• Guest and team focused mindset with extensive experience in customer-facing environments.
  
• Excellent verbal and written communication skills to convey technical issues and write routine reports.
  
• Business mentality with the drive to exceed established goals.
  
• Basic math skills for discounts, interest, and percentages; proactive multitasking in a fast-paced environment.
  
• Ability to take initiative, mentor and develop teammates, and resolve customer complaints.
  

Qualifications

• High School Diploma or equivalent.
  
• Demonstrated leadership experience in a retail/sales environment.
  
• Proven ability to manage, drive and deliver financial results while controlling costs.
  
• Ability to influence and motivate a team to achieve goals and objectives.
  
• Ability to problem solve, manage inventory, merchandising, and customer service.
  
• Effective communications with teammates and guests.
  
• Complete all Monro required training within guidelines and timing provided.
  
• Must possess a current valid driver’s license and have a satisfactory MVR.
  

Work Environment & Benefits

• Work in an automotive shop environment with possible exposure to noise, weather, chemicals, odors, dirt, and dust.
  
• Flexible hours including days, evenings, weekends, and holidays.
  
• Physical ability to lift up to 50 lbs; frequent standing, walking, and varied movements.
  
• Benefits include performance incentives, paid vacation for full-time teammates, 401k eligibility, direct deposit, employee discounts, healthcare/vision/dental for full-time teammates, and career advancement opportunities.
  

This summary is not all-inclusive. Monro is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider all individuals regardless of age, color, national origin, citizenship status, disability status, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law.

Compensation: The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.

Your next Destination!

Growth Opportunity:

Monro supports teammate growth through coursework, leadership development, on-the-job training, company-sponsored certifications, and Monro University coursework to advance careers.

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