Family - service coordinator

Unit: Teamster

Department: Leased Housing

Grade: 9

Salary Range: Starting Salary: $67,989.14

Posting Date: Friday, September 5, 2025

Application Deadline: Friday, September 19, 2025

Application Procedure

Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to [email protected] . Deadline: Friday, September 19, 2025. Please be sure to identify the position you are applying for.

General Description

ABOUT THE JOB:

The Service Coordinator reports to and is supervised by the Director of Section 8 Operations.The Family Self- Sufficiency Service Coordinator shall be responsible for the daily case management of families selected to participate in the Section 8 Family Self- Sufficiency (FSS) Program including: completion of individual family needs assessments, linkage to identified services, development of detailed service plans and ongoing monitoring of family progress. The Service Coordinator works closely with other Leased Housing Division staff and the staff of various service provider agencies.

Duties & Responsibilities

• Responsible for all duties related to the administration of the BHA’s Section 8 Family Self- Sufficiency (FSS) Program.
• Coordinates of the selection of potential FSS candidates with other Leased Housing staff.
• Interviews of FSS candidates to determine the clients’ service needs and linkage of specific services to the FSS client in order to assist the family in achieving self- sufficiency.
• Develops a detailed service plan outlining the specific services (such as employment training, education and counseling), timeframes and goals for achieving self- sufficiency.
• Establishes and maintains regular schedules for meetings with participating families to monitor their progress toward completing the FSS Plan.
• Coordinates escrow account payments and withdrawals with the Fiscal Affairs Division.
• Develops a strong working relationship with the various service provider agencies to ensure smooth referrals of FSS clients and follow-up.
• Maintains regular contact with the FSS client Leasing Officer to apprise them of the clients’ progress and to assist in the resolution of problems.
• Develops reports as required and necessary for the Director relating to the status of the program and performs other duties as assigned.
• Where necessary, the Service Coordinator makes home visits to FSS clients to fulfill program requirements.
• Performs other related duties as required.
  
  

Minimum Qualifications & Experience: A Master’s Degree in Human Services, Social Work or related field is required. Minimum of two years working experience with the social service delivery system in the greater Boston area, particularly employment, training, education and counseling programs are essential. Must possess good communication and negotiation skills (both written and oral), be well organized and have a demonstrated competence working with low-income, culturally diverse individuals and families. Experience working with homeless families is preferred.

Bha Benefits

BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

About Us

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.

Equal Opportunity

BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.

Bilingual Candidates are encouraged to apply