Director of Operations

Director of Operations page is loaded## Director of Operationslocations: Dedham, MAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R2593**About the Role:**Overseas daily operations of all Greater Boston Urology (GBU) locations. Our Director of Operations will be "hands on" and responsible for clinical and non-clinical operations as well as enhancing the patient experience.**What You’ll Be Doing*** Report directly to the Chief Operating Officer and provide hands-on operational leadership and strategic direction to all Practice Managers and practice-based staff, with a strong focus on accountability, performance, and operational excellence.* Directly oversee Practice Managers, ensuring clarity of role expectations, effective delegation, and consistent execution of responsibilities to support teams working at the top of their license.* Drive practice performance by actively managing productivity, quality, and patient experience metrics, including office workflows, patient navigation, appointment access and wait times, no-show rates, EHR utilization, and adherence to established productivity standards.* Lead the development, implementation, and ongoing maintenance of operational policies and procedures to ensure consistency, efficiency, and scalability across practices.* Partner with the COO, management team, physicians, and clinical staff to assess, recommend, and implement improvements in communication, coordination, and operational processes.* Establish, monitor, and enforce quality, service, and productivity standards, using data and performance metrics to identify trends, risks, and opportunities for continuous improvement.* Collaborate closely with the COO on financial and budgetary oversight, including reviewing practice-level financial performance, identifying variances, and recommending corrective actions to mitigate negative trends.* Analyze productivity and operational data to identify bottlenecks and inefficiencies, then lead the design and implementation of solutions that improve patient service, billing performance, and cost compliance.* Ensure full compliance with all applicable federal, state, and local laws, regulations, and accreditation requirements, fostering a culture of accountability and regulatory awareness.* Build and maintain strong, professional relationships with physicians, staff, patients, and internal and external partners, serving as a trusted operational leader and resource.* Work collaboratively with physicians to address immediate clinical, procedural, and operational needs while balancing short-term demands with long-term strategic priorities.* Identify, evaluate, and lead the implementation of new technologies, systems, and clinical procedures, supporting successful rollouts and change management while expanding practice operations to meet evolving market and patient needs.**What We Expect from You**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Education and/or Experience*** Seven plus years of management experience in a private practice is strongly preferred; outpatient clinic or hospital setting may be considered. Experience in Urology is a plus.* Bachelor's degree in relevant field of study such as Healthcare Administration or Business Administration is required. Master's Degree preferred. **Language Skills**Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.**Reasoning Ability**Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.**Computer Skills**To perform this job successfully, an individual should have knowledge of basic computer software.**Other Skills and Abilities*** Knowledge of medical credentialing and the provider enrollment process* Requires project management skills* Requires great attention to detail and organization* Ability to develop and maintain effective relationship with physicians, staff, leadership and external entities.* Proficiency in Microsoft Office software, CAQH, various verification sites* Reliability, ability to multi-task and provide high-level problem solving skills* Ability to maintain strict confidentiality* Plan, coordinate, implement services to support the medical providers* Ability to work independently* Ability to work under pressure**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.**Work Environment**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.**Other Duties**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**Salary Range**Please note that the salary range for this position will vary based on experience level, education and geographical location.$130,000 - $150,000**Travel**Travel is primarily local during the business day.**Position Type/Expected Hours of Work**This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.**What We are Offer You**At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”# **Compassion**Make Someone’s Day# **Collaboration**Achieve Possibilities Together# **Respect**Treat people with dignity# **Accountability**Do the right thingBeyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.*U.S. Urology Partners #J-18808-Ljbffr