Customer Service Representative

Full-time or Part-time options available

Reporting directly to the Sales Manager, this position interacts with customers answering inquiries, processing orders, and handling basic problems about products and services or order status.

ESSENTIAL RESPONSIBILITIES:

• Handle email inquiries, reports, and customer calls regarding issues related to assigned product lines.
• Process all incoming orders for product lines to ensure accuracy on products and pricing. Ensures delivery requirements are met, expediting when necessary.
• Reconsolidate freight to ensure the best methods used in shipping product.
• Interface with all other departments in handling any and all customer issues including shop orders, invoicing, credit problems, order processing, literature, tracking returns receipt return to repair and re-shipment, quality issues, production/operation status, shipping/routing issues and working with carriers in obtaining proof of delivery and obtaining freight charges for shipping products or arranging for material to be picked up for return to factory.
• Assist with clerical responsibilities as assigned.
• Assume other activities and responsibilities as directed.

DESIRABLE QUALIFICATIONS:

• This position requires a level of knowledge that is usually associated with an Associate’s Degree plus one to three years of experience in a customer support environment, and knowledge of Microsoft Office (Word and Excel).
• ERP experience required.
• Must possess strong verbal and written communication skills, along with an excellent telephone manner.

About Sunrise Technologies, Inc.:

In 1997, Sunrise Technologies Inc. (Sun-Tech) joined Electro Switch to address the outdoor lighting control market. Sun-Tech products were well received and the company grew quickly. In 2003, Sunrise Technologies, Inc. acquired Fisher Pierce Outdoor Lighting Control (FP OLC). The combination of Sun-Tech and FP OLC products established the company as a leading supplier of lighting controls for the utility, commercial & industrial, and OEM markets.With its manufacturing facility and headquarters based in Raynham, Massachusetts, Sunrise Technologies, Inc. along with the of FP OLC brand is firmly cemented as the leading US manufacturer of quality outdoor lighting controls. Sunrise Technologies strives to meet the needs of their well informed customers through continuous improvements, innovation and development of industry leading lighting control solutions.