Overnight Front Office Manager
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
- Previous luxury hotel experience.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand/walk for extended periods at a time
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Associates Degree, preferably in the hospitality industry
- Knowledge of Opera Property Management Systems preferred
- Strong knowledge of Microsoft Office Software.
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