Director Of Real Estate Team Operations

North of Boston High-performing real estate team seeking a dedicated Director of Operations. The Director of Operations is a key leadership role within our growing organization. This Director is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader, the Director of Operations increases the ability of the team to process transactions, freeing the Agents to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process. The Director of Operations is deeply committed to supporting the growth of the team in achieving greater levels of success and to growing his/her own skills. As the success of the business grows, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the business continue to be completed to high standards with maximum efficiency. Success in this role means success for the team. Together, we are better than our team as individuals. We all support each other. Responsibilities:

• Implements and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing
• Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems
• Oversees all contracts through closing
• Maintain an operations manual that documents all systems and standards. Creation of Standard Operating Procedures (SOPs) using LOOM and other tools
• Coordinates the purchase, installation, and maintenance of all office equipment
• Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members
• Must be willing and currently using CHATGPT and willing to understand how important it is to leverage AI in our space

Qualifications:

• Bachelor’s degree preferred
• Real estate license preferred due to the moving parts of the business
• 1–3 years of service and management experience
• 2–5 years of administrative experience, preferably in real estate
• Exceptional attention to detail and organizational skills
• Excellent written and verbal communication in an articulate manner to be able to quickly and accurately respond
• Friendly, professional demeanor with a client-first attitude
• Comfortable working in a fast-paced, deadline-driven team environment and willing to be able to multitask?
• Team support/team player committed to supporting others
• Tech-savvy and able to learn new platforms quickly
• Passionate about client experience
• Able to use AI and willing to be open enough to embrace this and all new technologies

About Company: At Keller Williams Realty Boston Northwest, we are driven by a passion for delivering an exceptional level of service to clients. Our culture is built on collaboration, where associates share their knowledge and talents, uphold integrity above all else, and hold one another to the highest standards. This distinctive environment empowers our professionals to consistently exceed expectations. Our steadfast commitment to these core values continues to attract top talent in the real estate industry. As a result, our brokerage is home to some of the most accomplished agents in the field—placing our brokerage in the top 1% of all brokerages in the country.