Bilingual Medical Admin
Job Description
Job Description
A reputable healthcare organization in the Worcester area is seeking a detail-oriented and professional Bilingual Medical Administrative Assistant (English/Spanish)to join its growing team. This role is ideal for someone who thrives in a fast-paced clinical environment and is passionate about delivering excellent administrative support while ensuring clear communication with a diverse patient population.
Key Responsibilities:
- Greet and assist patients with professionalism, empathy, and cultural sensitivity
- Communicate effectively with patients in both English and Spanish (written and verbal)
- Schedule appointments and manage provider calendars efficiently
- Answer and route incoming calls, addressing patient inquiries in both languages
- Verify insurance coverage and maintain accurate patient information
- Complete patient registration and intake documentation
- Accurately maintain and update electronic medical records (EMR)
- Assist with translating basic patient information, forms, and instructions as needed
- Process referrals, prior authorizations, and medical records requests
- Collaborate with providers and clinical staff to ensure smooth daily operations
- Perform general administrative duties including scanning, filing, and data entry
Qualifications:
- 2+ years of experience in a medical administrative or healthcare office setting
- Fluency in both English and Spanish (required)
- Experience with EMR/EHR systems (Epic, eClinicalWorks, Athena, or similar preferred)
- Strong organizational skills and attention to detail
- Excellent communication and customer service abilities
- Ability to multitask and prioritize in a fast-paced healthcare environment
- Experience with insurance verification and scheduling preferred
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