Manager of HRIS

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Manager of Human Resources Information System (HRIS) plans and manages the establishment and ongoing administration of the HRIS, oversees HRIS transactions and processes, Human Capital Management System (HCMS) administration and maintenance, and report production. The manager ensures accurate and efficient operations, data processing, and integrity. This position is responsible for the training, development, and day-to-day supervision of a team of HRIS analysts.

Duties & Responsibilities

• Manage day-to-day operations of the HRIS team, including the oversight of all personnel action changes, hires, promotions, transfers, etc., within the Authority’s HRIS system, HR/CMS.
• Assist the Director of HRIS in cross-functional projects, including the onboarding of new systems, integration of existing systems, and implementation of collective bargaining agreements, policies, and applicable state and federal laws.
• Partner with HR/CMS/State Comptroller’s Office, business analysts and IT in acceptance testing and quality control, system documentation, business processes, and process flows.
• Develop and maintain standardized queries and report templates to enable HR system users to most efficiently make use of the data within the Authority's HR systems. Recognize and address any need for additional report development.
• Act as a project leader on various HR system and data projects. Coordinate with affected members to ensure the successful delivery and implementation of system updates and modifications into production.
• Provide primary support for HR systems in the areas of data processing protocol, change request workflows, data interpretation, reporting and analysis.
• Maintain HR data integrity by monitoring and auditing HR systems as needed and working with appropriate HR Analysts to remediate non-compliance.
• Ensure the training of the HRIS team as well as the HR system end-users on policies, systems, workflows, processes and practices. Guide managers on HR issues, including application of HR policies and processes, restructuring, job class creation, and complex employee issues.
• Audit and manage the integrity of employee- and candidate-related data and their respective business processes.
• Provide tools, advice, and information to support effective delivery of HRIS services and processes.
• Participate in and support process improvement-related projects designed to increase the efficiency of HR processes.
• Develop and maintain end-user documentation for HR procedures, reporting and analysis.
• Perform all other duties and projects that may be assigned.

Supervision

• Team of HRIS analysts

Minimum Requirements & Qualifications

• Bachelor’s degree from an accredited institution in Human Resources, Business Administration, Information Systems, or related field.
• Five (5) years of HRIS experience.
• One (1) year of supervisory, managerial, and/or leadership experience.
• Effective organizational, analytical, quantitative, multi-tasking, time management and interpersonal skills.
• Must be a self-directed, detail-oriented, result-driven individual with a commitment to quality and accuracy.
• Advanced level user of Word, Excel, Access or database applications.
• Excellent oral and written communications skills.
• Demonstrated ability to handle confidential information with the highest degree of professionalism.
• Proven ability to work independently and as a team player.
• Have excellent customer service and presentation skills.
• Ability to effectively communicate with customers, employees, and vendors.
• Ability to provide internal and external customers with courteous and professional experience.

Substitutions Include

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An Associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A Master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.

• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected].

• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.

• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.