Triage/Acute Care Medical Assistant - Boston Area
- Support Acute Care PCP
- Address incoming alerts from remote patient monitoring devices and patient self-reported needs to ensure patients are safe at home
- Provide telephone calls to patients who have been in the hospital to assess stability and safety upon discharge home and schedule primary care follow up with a Gather team member.
- Triage intake for incoming patient calls and transfer to next appropriate level of care
- Review clinical inbox cases as assigned and follow up with patients or Gather team members to address concerns
- Escalate clinical concerns to medical control provider
- Additional duties as assigned
- We are a mission-based organization that is passionate about changing the way seniors experience primary care
- Our business model is unique and on the cutting-edge of the primary care industry
- Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues
- We are intentionally building a strong company culture and providing a compassionate and joyful work environment
- We offer competitive pay and benefits for our full-time colleagues, including:
- Market-based base salaries
- Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
- 11 Paid Holidays
- Medical insurance coverage (health, dental, vision) with no waiting period for enrollment o
- Short and Long-Term disability insurance at no cost to you
- Basic life insurance coverage at no cost to you
- 401K match up to 4% of income
- Employee Assistance Program at no cost to you
- Optional supplemental benefits
- Medical professional such as Medical Assistant, LPN, or EMT for minimum of 3 years
- Minimum of 1 year of experience with triage intake
- Experience working in a fast paced medical practice
- Experience with EHRs, preferably Athena, and basic office tools such as email, Outlook calendar, etc.
- Strong verbal, written, and reading comprehension skills in English
- Ability to work regular office hours Monday through Friday
- Ability to work for any employer in the United States
- Self-motivated and capable of working independently with moderate supervision
- Willingness to work with complex populations to resolve medical issues quickly
- Proficiency in building processes and improving clinical workflows
- Strong prioritization, flexibility, and adaptability skills
- Bilingual Spanish/English
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