Workday Operations Engineer

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are seeking a skilled Workday Operations Engineer to support and optimize our Workday system, ensuring its seamless performance and integration within our business operations. This role involves monitoring system health, troubleshooting issues, managing system updates, and collaborating with cross-functional teams to enhance Workday functionality. The ideal candidate will have a strong technical background in Workday, experience with system configurations, integrations, and security, and a proactive approach to problem-solving.

Please note US citizenship is required for this role to obtain security clearance.

Job Responsibilities include:

• Maintain and optimize Workday system performance, ensuring uptime and reliability.

• Troubleshoot and resolve Workday-related technical issues and service requests.

• Manage and coordinate Workday updates, releases, and enhancements in coordination with HR, Finance, IT teams and other Stakeholders.

• Develop and support Workday integrations with third-party systems.

• Ensure compliance with security policies and data governance best practices.

• Collaborate with stakeholders to improve workflows and system efficiencies.

• Provide training and technical support for users.

• Follow change control policies and procedures for application migrations from non-production to production environments.

• Minor programming and development.

• Participate in internal and external audits and produce audit documentation and reports as necessary.

• Provide excellent customer service.

EDUCATION :

• Bachelor's degree in computer science, Information Systems, or a related field (or equivalent experience).

EXPERIENCE :

• 3+ years' experience as a Business, Systems or Technical Analyst required

• US citizenship is required to obtain security clearance.

• Experience with Workday system administration, configurations, and integrations required.

• Experience with Accounting, Finance, Budgeting, HRMS, ITIL applications required.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

• Excellent verbal and written communication skills with the ability to communicate at all levels of the organization.

• Proficient troubleshooting skills and ability to analyze system performance.

• Knowledge of Workday Studio, EIBs, APIs, and web services is a plus.

• Strong consensus building, multi-tasking, and interpersonal skills.

• Willingness and ability to quickly learn new technologies and business functions.

• Excellent coordination, documentation and organization skills.

• Effectively cope with change, shift gears comfortably, decide and act without having the total picture and comfortable with ambiguity.

• Self-directed and highly motivated.

• Ability to perform effectively in a team-oriented environment.

Pay range for this role is $85,000-$100,000 annually, depending on experience.

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Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

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