Technical Architect/Field CTO

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a Technical Architect (Presales) to join our Team. The Technical Architect will be part of the Enterprise Architecture Team within our pre-sales organization, focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers’ most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Technical Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Technical Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Define the overall integration strategy aligned with enterprise architecture and the ServiceNow roadmap.
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Partner with ServiceNow sales teams to articulate platform value and demonstrate alignment to the CSDM, industry best practices, and ServiceNow roadmap.
• Stay up to date with the latest ServiceNow products, partner innovations, and strategic releases to drive adoption and platform expansion.
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.

Qualifications

 To be successful in this role you have:

• 15+ years of total IT experience, with at least 8+ years of hands-on technical experience on the ServiceNow platform from either a customer or implementation perspective.
• Certified Master Architect (CMA) or Certified Technical Architect (CTA) – preferred.
• Deep platform knowledge and solution design expertise to influence client strategy, to shape large-scale ServiceNow programs, and to lead technical design/roadmap efforts.
• Run workshops related to CSDM, instance strategy, data integration strategy, security, performance, reference architectures, quantifying and eliminating technical debt.
• Strong understanding of architecture principles, integration patterns (REST/SOAP), authentication (OAuth, SAML), and cloud infrastructure.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Passion and energy for building client relationships and driving the simplification of complex concepts into compelling solution design.
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners
• Out-of-the-box innovative thinking together with excellent problem-solving skills
• Strong understanding of ServiceNow architecture, client/server APIs, business rules, flow designer, scripting, and security model.
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $149,250 - $246,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as

qualifications

, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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