Patient Service Representative
- Serve as the primary point of contact for patients, addressing inquiries, providing information, and ensuring effective communication between patients and healthcare providers.
- Greet patients and visitors with a warm and friendly demeanor.
- Check in patients for their appointments and verify personal information.
- Direct patients to appropriate waiting areas or examination rooms.
- Facilitate patient registration, verify insurance information, and ensure accurate data entry in the electronic health record (EHR) system.
- Schedule, reschedule, or cancel patient appointments as needed.
- Provide information about appointment times and preparation requirements.
- Triage and schedule appointments for urgent dental needs.
- Perform appointment confirmation calls.
- Monitor schedule to ensure all open slots are filled with patient appointments.
- Follow up on cancelled or no showed appointments to ensure patients return for dental care.
- Deliver exceptional customer service, creating a welcoming environment for patients and visitors.
- Resolve patient complaints and issues in a professional and timely manner.
- Address patient inquiries or direct them to the appropriate staff members.
- Communicate with care team to ensure smooth patient flow.
- Maintain and update patient records in electronic health record (EHR) systems.
- Collect co-pays and other payments, providing receipts as required.
- Manage patient intake forms and other documentation.
- Submit and monitor prior-authorization and pre-estimate information to insurance companies.
- Monitor dental department email, phone lines, mailboxes, and EHR messages.
- Manage incoming and outgoing dental referrals, including arranging transportation as needed.
- Keep the front desk area clean and organized.
- Ensure patient confidentiality and comply with HIPAA regulations.
- Maintain office supplies and request restocking when necessary.
- Work collaboratively with dental staff, including but not limited to dentists, hygienists, and dental assistants.
- Assist in coordinating patient referrals to specialists or other departments.
- High school diploma or equivalent; additional education in healthcare administration or a related field is a plus.
- Experience in a healthcare or customer service environment is preferred.
- Effective communication and interpersonal skills.
- Proficiency in Microsoft Office and EHR systems.
- Ability to handle multiple tasks and work under pressure.
- Knowledge of HIPAA and other healthcare regulations is beneficial.
- Bi-lingual language skills are highly preferred.
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