Job Description
The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions.
Responsibilities
* Other duties and projects, as assigned.
* Assign job tasks to all workers according to unloading and loading schedules.
* Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise.
* Provide a clean, safe working environment for all personnel and visiting customers.
* Provide positive and constructive feedback to employees.
* Maintain a positive attitude in a highly intense environment.
* Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.
* Support our values driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness.
* Maintain appropriate load plans and ensure proper load balance for safe vehicle operation.
* Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met.
* Provide training, analyses, performance feedback, and disciplinary recommendations, as needed.
* Work in a team setting to accomplish department goals.
* Foster safe handling, loading, unloading, and storage of hazardous materials.
Requirements
Education:
* High School Diploma / GED, preferred
* Bachelor's degree preferred but not required. Experience may be used in place of education.
Experience:
* 2 years leadership experience, preferred
* Transportation experience preferred but not required.
Computer Skills:
* General computer knowledge, preferred
Additional Requirements:
* General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques, preferred
* Excellent communication, leadership, and conflict resolution skills, required
* Ability to identify and resolve issues efficiently, as well as strong organizational and time management skills, preferred
* Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement.
* This position is in a dock environment with exposure to varied weather conditions and noise.
Competencies:
* Decision Making and Critical Thinking
* Initiative
* Managing Multiple Priorities
* Process Management
* Service Center Operation and Maintenance
* Transportation Safety
* Taking Ownership
* Results Orientation
Benefits
* Competitive Wages
* Excellent health, dental, and vision benefits
* Opportunity to participate in a company sponsored 401K
* Vacation eligibility during the first year!
Other Details
Work Hours:
* Schedule may vary depending on Service Center location and may include days, nights, and/or weekends. Some locations are required to be staffed 24/7 and require schedules of 50+ hours a week. Ability to work the required hours at the location will be considered a minimum requirement.
Travel Requirements:
* Minimal (0%-25%)
Compensation:
* This is a salary position paid biweekly.
* Variable compensation is included.
In accordance with the Massachusetts Wage Transparency Act, the pay range for this position is $71,000 to $84,500 annually but will be negotiated at the time of offer
About Us
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
An Equal Opportunity Employer including Vet/Disability