Client Services Representative

Job Description

Job Description

Client Services Representative – RAFT (Residential Assistance for Families in Transition)

Pay Range $ 22.50 – 25.50

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary:

The Client Services Representative will process applications for new applicants including conducting application interviews; determining acceptable document verification, enter client data and documents into the portal while supporting families with appropriate referrals for other needs.

Essential Functions and Responsibilities:

• Follow all funding source protocols and/or regulations for entering client applications
• Schedule client appointment/ verify all documents required for the appointment
• Meet with scheduled new clients to enter required data into application portal.
• Verify and enter all required information and documents into the application portal.
• Educate eligible clients on programs available to them.
• Advocate for clients
• May perform reception duties such as answer and direct phone calls; manage appointment scheduling/rescheduling including reminder phone calls; greet clients.
• Uphold the values of CTI – Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications:

• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Ability to work independently and as a team in a fast paced, detail-oriented environment.
• Proficient computer skills required in basic computer software and data collection systems.
• Good attention to detail.
• Ability to maintain confidentiality.
• Able to pass CORI background check
• High School Degree or equivalent

Preferred Qualifications:

• Bilingual skills (English/Spanish, English/Khmer English/Portuguese)

Compensation and Benefit Information

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.

The base salary range represents the Agency’s good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary:

The Client Services Representative will process applications for new applicants including conducting application interviews; determining acceptable document verification, enter client data and documents into the portal while supporting families with appropriate referrals for other needs.

Essential Functions and Responsibilities:

• Follow all funding source protocols and/or regulations for entering client applications
• Schedule client appointment/ verify all documents required for the appointment
• Meet with scheduled new clients to enter required data into application portal.
• Verify and enter all required information and documents into the application portal.
• Educate eligible clients on programs available to them.
• Advocate for clients
• May perform reception duties such as answer and direct phone calls; manage appointment scheduling/rescheduling including reminder phone calls; greet clients.
• Uphold the values of CTI – Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications:

• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Ability to work independently and as a team in a fast paced, detail oriented environment.
• Proficient computer skills required in basic computer software and data collection systems.
• Good attention to detail.
• Ability to maintain confidentiality.
• Able to pass CORI background check
• High School Degree or equivalent

Preferred Qualifications:

• Bilingual skills (English/Spanish, English/Khmer English/Portuguese)

Compensation and Benefit Information

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.

The base salary range represents the Agency’s good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.