Insurance Assistant (Worcester)

Agency Services Associate

Are you a problem-solver who thrives on providing outstanding service?

We are seeking motivated Agency Services Associates to join our team and act as a vital support system for our independent insurance partners and policyholders. If you are passionate about helping others, skilled at navigating technical systems, and want to build a career in a collaborative, growth-oriented environment, we want to talk to you.

In this role, you will be the frontline representative in a dynamic call center environment, helping our partners and customers resolve billing, policy, and technical inquiries.

What You’ll Do

• Deliver Excellence: Handle inbound calls and manage follow-up tasks via email or outbound calls to ensure every interaction leaves a positive impression.
• Support Our Partners: Interpret and verify policy transactions, explain underwriting guidelines, and provide technical troubleshooting for our software systems.
• Solve Problems: Partner with internal teams to resolve complex billing and policy issues while identifying opportunities to improve our workflows.
• Commit to Growth: Participate in an initial 6-8 week comprehensive virtual training program, followed by ongoing coaching and mentorship to help you advance your career.

What You Bring

• Experience: Up to 2 years of experience in a customer service environment (call center experience is a plus).
• Education: High School diploma or GED is required; a Bachelor’s degree is preferred.
• Core Skills: Excellent phone etiquette, strong listening skills, and the ability to stay organized in a fast-paced environment.
• Technical Aptitude: Proficiency with computers and the ability to learn industry-specific software.
• Remote Readiness: If working remotely, you must have a hardwired internet connection with speeds of at least 50 Mbps download and 10 Mbps upload.

The Details

• Pay: Starting at $21.51/hour. Conversion salary is $43,500.
• Schedule: Monday – Friday, 8:00am – 6:00pm EST.
• Flexibility: This is a hybrid opportunity (Worcester, MA or Howell, MI) with remote work options available for those who meet the technical requirements.
• Location: Hybrid schedule at either 808 N Highlander Way, Howell, MI 48843 or 440 Lincoln Street. Worcester, MA 01653

Ready to start a rewarding career in insurance support? Apply today!

We are an equal opportunity employer and are committed to creating an environment of collaboration, accountability, respect, and empowerment.