Front Desk Receptionist / Client Services Coordinator

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The Receptionist is the first point of contact for clients at our dog daycare and boarding facility. This role requires a friendly, professional demeanor, excellent communication skills, and a genuine love for animals. The receptionist is responsible for providing exceptional customer service, managing reservations, processing payments, and supporting the smooth operation of the front desk.

KEY RESPONSIBILITIES:

• Greet clients and their pets with warmth and professionalism.
• Answer phones, respond to emails, and provide accurate information about services, policies, and availability.
• Book and manage daycare, boarding, and enrichment reservations.
• Check dogs in and out of the facility and communicate clearly with the daycare team.
• Process payments, issue invoices, and maintain accurate client records.
• Provide daily updates or report cards to pet owners at pick-up.
• Maintain a tidy, welcoming front desk and lobby area.
• Handle client concerns or complaints professionally and escalate as needed.
• Coordinate with daycare, and enrichment staff to ensure seamless care and communication.
• Monitor vaccine records and follow up with clients for updates.
• Support the team with additional tasks as needed (e.g., retail sales, social media content, light cleaning).

Job Types:

Full-time

Part-time

Benefits (For Full-Time Employees):

Paid Time Off (PTO)

Employee discounts on daycare services

Opportunities for growth and professional development

Matching 401K

Schedule:

Morning, evening, weekend, and holiday availability may be required.

Part-time and full-time roles available.

Pay:

$16 - $20 per hour (based on experience)

Supplemental Pay:

Performance-based bonuses

Overtime pay

Holiday pay

Education:

High school diploma or GED (required)

Customer service or receptionist experience preferred

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 15 - 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work Location: In person