Operations Manager (Norwood)

Who We Are Looking For

At Blue Hill Helicopters, we’re looking for more than just an Operations Manager - we’re looking for someone passionate about building something bigger. We are the largest and longest-standing flight school in Massachusetts and the leading helicopter tour operator specializing in private tours. As we expand further into charter and the VIP markets, this role is crucial.

You’ll take ownership of daily operations, help drive business development, and play a key role in shaping our future. If you’re driven, obsessed with operational excellence, and want to grow alongside a leadership team that’s expanding a top-tier aviation business, we want to hear from you.

Key Responsibilities

Daily Operations

• Oversee day-to-day flight operations, scheduling, staffing, and coordination
• Ensure seamless coordination between flight training, tours, charter, and maintenance
• Maintain operational structure, discipline, and accountability

Growth & Operational Development

• Support expansion initiatives and new operational projects
• Assist in implementing systems, processes, and workflow improvements
• Help scale operations and improve efficiency

Sales & Revenue Support

• Support and optimize booking processes (online and phone)
• Improve customer conversion and booking efficiency
• Collaborate on pricing, packaging, and service offerings

Leadership & Execution

• Take ownership of projects and operational initiatives
• Execute with strong follow-through and accountability
• Support a results-driven, high-performance environment

Performance Metrics (KPIs)

• Student enrollment and retention
• Sales performance and booking efficiency
• Aircraft utilization and operational efficiency
• Maintenance coordination and minimized downtime
• Customer satisfaction and online reviews

Must Have

• Passion for learning and growing within aviation
• Self-starter mindset with a high level of ownership
• Strong organizational skills and attention to detail
• Clear communication and problem-solving abilities

Preferred Experience

• Interest in building a career in the aviation industry
• Experience in aviation dispatching, operations, or business development
• Sales experience (customer-facing or phone-based)
• Hospitality or customer experience background

Schedule & Work Environment

• Monday-Friday with weekend availability as needed
• Willingness to adapt to a dynamic aviation schedule driven by weather, customer demand, and operational needs
• This is a fast-paced, hands-on role requiring flexibility, responsiveness, and ownership

Compensation

• Compensation based on experience level
• Performance-based incentives tied to operational outcomes

Why Join Blue Hill Helicopters

• Be part of a growing aviation company with strong momentum
• Work directly with leadership and make a real impact
• Gain exposure to flight training, charter operations, and premium experiences
• Opportunity to grow into a larger operational or leadership role

If you’re ready to bring passion and obsession to your career, we’d love to hear from you!

Whether you’re fresh out of college with a business degree or coming from hospitality and ready to transition industries, we’re looking for you.

Apply here or send your resume and cover letter to [email protected]