Case Manager

Job Description

Job Description

Full Job Description

Are you passionate about helping people? Can you to listen to people’s stories and needs, and help move them toward a decision that will improve their lives? We are looking for someone whose kindness and empathy can light up a client’s day; someone whose smile and helpfulness can be heard across the phone lines; and someone who is motivated by their desire to work in the legal field. This opportunity will not be for everyone but for the right person, this could be the opportunity you have been looking for, and make showing up for work exciting again.

Compensation

Compensation package ranges from $25.00 - $30.00 per hour, depending on experience and qualifications. Benefits include: bonus opportunities; paid holidays; paid time off; health insurance coverage with employer contributed HSA; short-term disability, long-term disability, and life insurance; opportunity to participate in our retirement savings plan (401K with employer match and Defined Benefit Pension Plans); and employer-paid garage parking.

Who Are We?

We are a medium, but growing personal injury law firm in Springfield, Massachusetts. We help people who have been injured due to others’ negligence, and work hard to provide them with the best representation to get them the results they deserve. We are here to guide our clients through the difficult time, achieve positive results, and help them live a better tomorrow.

We have a fast-paced practice and we rarely have “slow days.” We attribute our reputation and growth to over 12 years of great client service and dedicated loyal teamwork. We put a great deal of emphasis on both in order to offer an open and positive work environment.

It is incredibly important to us that our clients come out of an extremely emotional process, feeling that they have a legal team behind them who really cares, fights for them and gives them a voice.

Who Should Apply?

We are looking for a team player with personal injury experience or the desire to work and learn. The person we hire must bring a high level of energy, positivity, and can-do attitude to work every day. If you prefer to be a lone wolf or feel uncomfortable sharing your knowledge, this job is not for you. The person we hire will know what it means to build relationships – not just with our clients and our team members, but with every person who interacts with our firm. The person we hire will have great time management skills.

This job will require all of the following:

• Greeting clients and visitors, both by telephone, zoom and in person (when we resume in-person meetings), in a friendly and professional manner;
• Answering calls on a multi-line phone system
• Scheduling appointments and checking our current database for potential conflicts of interest;
• Doing Phone, zoom and in-person client intakes (when we resume in-person meetings)
• Maintaining a tracking system in our cloud-based case management system
• Being Detailed and organized
• Thinking on your feet and not getting discouraged when things don’t go as planned
• Being willing and able to quickly learn about new laws, procedures etc.
• Following instructions and understand the importance of policies and procedures
• Being a team player that consistently acts with respect and integrity
• Legal experience not required
• Undergraduate degree required
• Bi-Lingual, Spanish/English encouraged but not required