Training Content Specialist

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POSITION SUMMARY:

As the Training Content Specialist, you play a key role in the training support provided to Princess House (PH) Consultants and Organizers in the Unites States (US) and Mexico.

You are responsible for the development, management and scheduling of training content for the Sales Support Team.

You are a strategic partner for the Sales Support Specialist, Field Training Team and Sales Team in the deployment of national and regional training strategies and the development and deployment of training content for specific business needs in PH US and Mexico.

You can produce work with little direct supervision, taking calculated risks to help grow the business and deliver World Class Service. Understanding that your daily responsibilities can shift based on business and Consultant and/or Organizer needs and strategies.

ESSENTIAL FUNCTIONS:

The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity:

• Develop training content and assets for Sales Support initiatives, contact center and PH Customer Service Team.

• Facilitate and deliver training sessions via a virtual and/or live setting.

• Manage Sales Support Training calendar, including but not limited to developing, scheduling and updating.

• Coordinate alignment between Field Training Team and Sales Support training initiatives.

• Partner with Field Training Team in the deployment of national training strategies, assessing Field training needs, maintaining and updating training calendar.

• Assess emerging field training needs based on insights from involvement of National Field Trainings, Q&A Open Forums hosted by Sales Support and reviewing notes from Sales Support Specialists call logs.

• Partner with Sales Support Specialist to develop and deploy training content and assets.

• Manage and curate Sales Support and Customer Service (CS) training library and assets to ensure accuracy.

• Develop, maintain and manage global CS Manuals.

• Support regional training strategies as requested and/or needed by Sales Support Supervisor and Field Training Team.

• Maintain strong and productive partnerships with Field Trainers and others.

• Support Sales Support and National Trainer virtual live training sessions.

• Administrate training platforms owned by the Sales Support Team.

• Research latest training trends and development opportunities.

• Core responsibilities may shift, sometimes very quickly, as we determine the most valuable touch points with the Field.

• Manage your time effectively to ensure all tasks and activities are performed on schedule.

• Track work performed on different available platforms and documents, including but not limited to Asana and Excel.

• Work with the CS leadership team to make sure information is shared with the entire department.

• Collaborate with other departments to understand how the business is performing. Play a critical role in bringing information back to Customer Service

• Support Customer Service activities, including but not limited to, answering CS emails, supporting CS Training for call center and/or answering CS calls if a business need arises.

• Continuously seek personal and professional development through company provided avenues, including but not limited to online courses, involvement in different task forces, collaborations across different departments and/or projects.

• In conjunction with the workforce analyst, you may be scheduled to answer inbound customer service calls during certain times if there is an urgent business need.

NON-ESSENTIAL FUNCTIONS:

In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LEVEL OF SUPERVISION RECEIVED:

Performs duties under direction where definite objectives are established, plans and arranges a significant portion of own work, referring only unusual cases to Sales Support Supervisor, Team Leaders, RSMs or others.

Revised: 1/2/2024 Princess House, Inc. 3/3

EDUCATION, TRAINING and/or EXPERIENCE:

Must possess a High School diploma or equivalent. A Certificate or Bachelor's degree in Instructional Design (or currently matriculating student) is strongly preferred. A minimum of two (2) years' experience in Training Content Development is required. Customer Service and Direct Selling is preferred. Must possess strong listening and verbal communication skills. Ability to lead and motivate a team is essential.

TECHNICAL SKILLS, CERTIFICATES, and/or LICENSES:

Experience with word processing and spreadsheet software is required.

Intermediate or advanced level in Office Package.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to interpret and summarize a variety of reports, documentation and communications.

LANGUAGE SKILLS:

Proficiency in both the Spanish and English language is required . Ability to interact in a professional manner with individuals at different levels within the Organization. Ability to read, analyze, and interpret general business periodicals and professional journals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

ENVIRONMENTAL FACTORS and/or PHYSICAL DEMANDS:

This is a hybrid position with occasional travel needed into the home office in Mansfield MA. As a hybrid position, an ideal workspace is needed to ensure comfort and privacy for sensitive information, individual will use a computer keyboard, monitor, mouse and headset throughout the day.

SUPERVISORY RESPONSIBILITY (If Applicable):

This position has no direct supervisory responsibilities.

Job Type: Full-time

Pay: $57,000.00 - $61,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Mansfield, MA 02048