Front Desk Lead

Are you a team player, energized by superb patient care and impressed by efficient operations of a world-class health care provider? Would you like a career that will fuel your passion and offer growth opportunities? We are looking for highly motivated individuals who thrive in a fast-paced environment and have a passion for providing outstanding customer service! We are currently looking for Front Desk Lead for our Quincy office. The schedule is Monday Through Friday 8-4:30PM.

Ophthalmic Consultants of Boston (OCB) is a world-renown provider of eye care services. Over the years we have trained hundreds of curious and capable individuals to become subject matter experts in the field of Ophthalmic services. Our professionals have grown their careers within our practice and beyond. We are excited and ready to help other professionals grow their careers. Can we help you with yours?

The Front Desk Lead will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.

Summary of Responsibilities:

Exercises general supervision over front desk staff and performs daily front desk activities. Works with management, clinical, physicians and administrative staff to ensure that organization policies and workflows are followed. Responsible for the smooth and efficient operation of the front desk assuring patient needs are anticipated, addressed, and managed in a timely and appropriate fashion.

Examples of Duties:

• Oversees the entire front desk process and staff. This includes patient check-in/check-out, patient registration, insurance updates and scheduling appointments.
• Responsible for the day-to-day duties of front desk and concierge staff. This includes adjusting lunches and seating arrangements to accommodate the patient’s volume and flow.
• Assists Revenue Cycle Supervisor or Regional Business Manager in training or mentor of assigned staff and direct liaison between FD staff and management.
• Communicating to staff any work-related issues that may arise daily (i.e., problems with registrations, not checking patients into the system, not scheduling appointments properly...)
• Mentors and develops skills of FD staff; assigns duties to manage patient schedules (DARS); ensuring that all patient appointments are reviewed and prepped accordingly.
• Helps staff to determine appropriate copay amounts owed, coverage benefits, restricted plans and in/out of network benefits to determine patient responsibility/coverage; to ensure that OCB meets all payers’ regulatory requirements.
• Ensures proper training for all new front desk employees as well as on-going training as necessary for current staff members.
• Help lead the FD staff to optimize staff productivity and service; resolve workplace problems of team and processes.
• Promotes a strong productive team environment; is a role model; creates a lead by example role model characterized by honesty, trust, respect, and open communication.

Education and Experience:

• 2-3 years of medical front office experience preferred.
• 2-3 years Supervisory/training experience preferred.
• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• Knowledge of insurance and billing software
• Understanding of insurance and billing practices
• Electronic medical record (Epic highly preferred), computer software applications experience
• Demonstrated experience prioritizing and multitasking in fast paced environment.
• Exceptional leadership and customer service skills

OCB offers industry leading benefits including:

• Medical & dental insurance (starts on the 1st day of employment!)
• 401(k) plan with Company match
• Company paid Life Insurance
• Company paid Long Term Disability
• Eye care discounts
• Generous Paid Time Off and Paid Holidays

To learn more about OCB, please visit our website at