Front Desk Receptionist (Clerk III)

Front Desk Receptionist (Clerk III) Location Hybrid remote in Brockton, MA :

The Department of Mental Health is seeking a talented individual to fill a full-time Front Desk Receptionist to provide support for the Brockton Multi-Service Center (BMSC). The successful candidate will provide registration and reception support at BMSC to greet and register clients for appointments and directing visitors to desired locations. The incumbent will handle and direct all incoming phones to appropriate staff and provide support to the Billing Department.

Please Note: This position is 37.5 hours per week. The selected candidate will work 9:00 a.m. to 5:00 p.m. Days off are Sunday and Saturday.

Duties and Responsibilities (these duties and responsibilities are not all inclusive):

• Greets and registers clients through electronic medical record system, checking demographic information and updating as necessary.
• Notifies staff of client arrivals.
• Answers incoming telephones calls and transfers to appropriate staff.
• Completes/ reconciles and follow up with all billing encounter forms.
• Provides back up to clerks as assigned.
• Contacts clients to cancels appointments as needed.
• Review of names and addresses in CARe and add to CARe as needed. Review information in CARe against new registration information and make changes to update demographic information as necessary.
• Complete letters for Intake Department and process accordingly.
• Maintains updates and distributes monthly to staff the telephone directory for BMSC.
• Provides and maintains reports regarding client appointments, no shows and outstanding billing encounters
• Uses standard office machines and equipment, maintains supplies needed for use of their equipment.
• Monitors client and visitors in the lobby area and requests assistance as needed.

Required Qualifications:

• Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, types and uses of office equipment and supplies, business letter and report preparation, etc.
• Knowledge of business English including spelling, word meaning and word usage.
• Knowledge of the standard office practices relative to handling incoming mail.
• Knowledge of the types and applications of standard office filing systems.
• Ability to exercise discretion in handling confidential information.
• Ability to follow oral and written instructions.
• Ability to deal tactfully with others.
• Ability to communicate effectively in oral expression.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to file material in accordance with standard filing procedures.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to adjust to varying or changing situations to meet emergency or requirements.

Preferred Qualifications:

• Previous experience working within an electronic medical record system.
• Knowledge of interacting with individuals experience mental illness.
• Some knowledge of medical/psychiatric terminology.
• Functional knowledge of the Word/Excel/Outlook computer program.
• Knowledge of data entry into various Excel and Access databases

Department of Mental Health Mission Statement:

The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Outpatient, Case management, ACCS, and PACT team. The Brockton Multi Service Center is a Joint Commission certified facility. In all ways we aspire to create an environment which promotes growth, recovery and independence for clients, families, and employees alike.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at (857) 275-8747 .

Qualifications First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. * II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. * III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. * IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.*

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk III Primary Location : United States-Massachusetts-Brockton-165 Quincy Street Job : Administrative Services Agency : Department of Mental Health Schedule : Full-time Shift : Day Job Posting : Nov 20, 2025, 8:06:12 AM Number of Openings : 1 Salary : 40,989.00 - 53,955.20 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : William Herbert - 6173488473 Bargaining Unit : 01-NAGE - Clerical/Administrative Confidential : No Potentially Eligible for a Hybrid Work Schedule : No