Workplace Experience Coordinator - Boston, MA
Job ID
249174
Posted
01-Dec-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service, Facilities Management
Location(s)
Boston - Massachusetts - United States of America, Cambridge - Massachusetts - United States of America, South Boston - Massachusetts - United States of America
**About the Role:**
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
**What You'll Do:**
+ First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
+ Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
+ Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
+ Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
+ Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
+ Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
+ Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
+ Coordinate with vendors who supply services or goods to the workplace.
+ Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
+ Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
**What you'll need**
**Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future**
To thrive in this role, you will bring a combination of experience, skills, and passion for creating exceptional workplace experiences. Specifically, we are looking for:
+ **Eligibility:** Applicants must be currently authorized to work in the United States without the need for visa sponsorship, now or in the future
+ **Education:** High School Diploma or GED required. A bachelor's degree in hospitality, Event Management, or a related field is a plus
+ **Experience:** A minimum of 2 years of meeting and event planning, front desk, concierge services, customer service, or a related hospitality role
+ **Communication and Interpersonal Skills:** Exceptional verbal and written communication skills, the ability to confidently interact with diverse individuals and build positive relationships, a warm and welcoming demeanor and genuine desire to assist others and strong active listening skills and the ability to empathize with others.
+ **Organizational and Execution Skills:** Strong organizational skills with a keen eye for detail, ability to prioritize tasks, manage time effectively and meet deadlines as needed and ability to follow instructions accurately and ask clarifying questions as needed
+ **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Etc.) Also, a plus if proficient in other platforms such as Webex, slack, and Canva.
+ **Collaboration and Adaptability:** A collaborative team player who is comfortable working with internal teams and ability to adapt to changing priorities and handle multiple tasks simultaneously.
**Why CBRE?**
A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $45,000 annually and the maximum salary for the Workplace Experience Coordinator position is $49,500 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at
[email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Find out more (
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)