Turndown Attendant
- Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Inform management of any guest issues as they arise to ensure a quick recovery.
- Complete daily checklists.
- Report to management any issues with rooms.
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
- Ensure guest privacy and security by correctly following Hotel procedures.
- Attend pre-shift meetings for Turndown attendants and housemen.
- Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property.
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
- Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
- Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
- Turndown each assigned room per management list.
- Handle items for "Lost and Found" according to the standards.
- Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
- Prepare housekeeping cleaning cart for next day's use.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Review Housekeeping daily information sheets.
- Ensure overall guest satisfaction.
- Other duties as assigned.
- Previous Housekeeping room attendant experience is an asset.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching.
- Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always.
- Maintain a great work ethic through hard work and dedication.
- Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Attend required meetings and training indicated per management.
- Maintain high standards of personal appearance and grooming.
- Cooperate with all departments by being a great team player.
- Must be able to maintain confidentiality of information.
- Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day.
- Must have an eye for details to ensure perfectly cleaned rooms.
- Perform other duties as requested by management.
- Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision and life insurance.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
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