Collections Supervisor

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now. We create an environment where you can think big, have fun and truly make a difference.

POSITION SUMMARY

We are seeking an experienced and results-driven Collections Supervisor to lead our Accounts Receivable Collections team across the US and Europe. This role is responsible for driving cash flow performance to meet cash collections goals set by management, reducing past due balances, improving DSO, and ensuring consistent credit and collection practices across multiple entities. The ideal candidate is a strong people leader who thrives in a fast-paced environment and brings a data-driven approach to collections strategy. This position will p roactively support management and provide an overview of collections status in preparation for weekly/monthly AR Calls with management.

RESPONSIBILITIES

• Cash collections. Review daily progress of assigned Collectors, assist with problem resolution issues, ensure all past due accounts are being worked in each Collector portfolio with use of our High Radius system
• Analyze and enhance collections procedures to maximize effectiveness and efficiency of workflow
• Must be open minded and willing to embrace, promote and implement change
• Supervise, mentor, and support staff, with an emphasis on internal and external customer satisfaction
• Ability to ensure a high team moral, providing praise as well as constructive feedback.
• Work with Sales to ensure proper contacts in client organization are utilized, review status of all portfolio accounts, obtain payment commitment and document conversations or other relevant information in the High Radius system
• Focus on reducing overall DSO (day sales outstanding), aging targets and cash collection goals
• Refer uncooperative accounts to Sales Manager and Collections Manager in a timely manner
• Ensure proper research and resolution of invoice disputes by working with clients, colleagues, and internal billing department and also payroll on expense deductions
• Prepare AR Aging analysis, collections and reconciliations as required for upper management review
• Recognize and implement additional trainings on payment portals, account reconciliations, unapplied cash reconciliations, adjustment process/forms, Word/Excel and other relevant areas
• Prepare and review paperwork for refunds
• Recommend accounts for bad debt, write off and reserves as required
• Must be able to establish rapport and credibility quickly with different levels within internal and organizations
• Must remain highly motivated with a strong focus on contributing to solutions and process improvement ideas
• Maintain strong commitment to team goals and the ability to complete assignments with minimal supervision.
• Elevate and work with manager on any and all employee issues
• Other duties as assigned

QUALIFICATIONS

• 10+ years of business to business collections experience with a proven track record of reducing outstanding AR and implementation of process improvements
• Experience establishing payment arrangements as well as identifying customer cash flow issues timely
• Must have excellent customer service skills and a positive can do attitude
• Professional ability to interface with all levels within an organization.
• Excellent verbal and written communications skills
• Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
• Ability to multitask in a faced paced environment
• Solid analytical and problem solving skills
• Proven knowledge of MS Office products
• Ability to maintain regular attendance and work all hours necessary or required

For US job seekers:

Salary Information:

Please contact [email protected] if you are interested in this position.


Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis. | |