Leasing and Service Professional II

Job Description

Job Description

The Leasing and Service Professional, Level 2 performs the full leasing cycle for the community, including prospect conversion, lease execution, renewal support, and resident retention efforts.

KEY RESPONSIBILITIES

• Manage prospect traffic from inquiry to signed lease
• Conduct tours and demonstrate apartment/community value
• Coordinate leasing, renewals, and resident retention activities
• Maintain accurate traffic, availability, lead, and application records
• Support marketing and outreach efforts
• Maintain model and tour readiness standards
• Provide courteous service to residents, prospects, and vendors
• Support occupancy and revenue goals through disciplined follow-up
• Maintain closing ratio in accordance to company standards and performance expectations

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• Prior leasing, sales, hospitality, or customer service experience
• Strong communication and relationship-building skills
• Ability to multitask in a fast-paced environment

PREFERRED QUALIFICATIONS

• Multifamily leasing experience
• Basic understanding of competitor shopping and outreach marketing

COMMUNICATION SKILLS

• Strong verbal, written, and interpersonal communication skills
• Ability to effectively communicate leasing value propositions and community features
• Strong customer relationship-building and retention communication skills
• Ability to manage multiple conversations and priorities in a fast-paced environment
• Effective conflict resolution and resident service communication abilities
• Strong follow-through and prospect follow-up communication skills
• Ability to collaborate professionally with residents, vendors, and onsite teams

TECHNOLOGY SKILLS

• Working knowledge of property management software and CRM platforms
• Proficiency with Microsoft Office Suite including Outlook, Word, and Excel
• Ability to manage prospect traffic, applications, and lease documentation digitally
• Experience using online leasing and resident communication systems
• Ability to analyze and maintain accurate leasing and traffic records
• Familiarity with digital marketing, outreach tools, and social media platforms
• Ability to adapt to new software systems and technology platforms quickly

PHYSICAL/WORK REQUIREMENTS

• Frequent walking, standing, touring, and computer use
• Weekend schedule flexibility required

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

WHY JOIN BRIDGE PROPERTY MANAGEMENT?

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.

WHAT WE OFFER

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.