Account Executive - Inside Sales

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

The Account Executive, Inside Sales, is a key contributor to Tripleseat’s mission to drive new business across the SMB and Unique Venues segments. This hybrid role is based in the Boston office and emphasizes inside sales strategies to prospect, engage, and close new customers. The Account Executive applies a consultative sales approach to understand prospect needs, deliver compelling product demonstrations, and present customized solutions for various hospitality venues, including restaurants, hotels, breweries, country clubs, and other unique event spaces.

This role requires a highly motivated individual with a passion for hospitality and technology and a proven ability to thrive in a fast-paced, short-cycle sales environment.

Location: Boston Sales Office: Work in the office Monday through Thursday, and work remotely on Fridays. Initial onboarding is conducted at the Concord, MA headquarters. *This person will be covering a West Coast territory.

Travel Expectations: Minimal travel is required, with occasional trips for company events, trade shows, or training sessions.

Core Responsibilities

Prospecting & Lead Generation

• Proactively identifies and engages new sales opportunities through outbound calls, emails, social media, and inbound lead follow-up.

• Builds virtual relationships with prospects across assigned territories and verticals.

• Targets high-impact venues and organizations that align with Tripleseat’s business goals.

Customer Engagement & Demonstrations

• Conducts discovery calls to uncover prospect needs and pain points.

• Delivers both virtual and occasional in-person software demonstrations, customized to the audience.

• Crafts proposals that communicate product value and return on investment.

Sales Execution & Pipeline Management

• Consistently meets or exceeds assigned revenue quotas through strategic outreach and deal management.

• Maintains a healthy, qualified pipeline, targeting 5x coverage relative to quota.

• Records all prospect engagement and deal activity in CRM tools (e.g., Salesforce) for accurate forecasting.

Collaboration & Strategy

• Collaborates with internal teams, including Marketing, Account Management, Customer Support, and Sales Development, to ensure a seamless sales process.

• Executes go-to-market strategies tailored to specific territories or market segments.

• Leverages existing industry relationships when appropriate.

Negotiation & Closing

• Prepares customized proposals and negotiates contracts that balance customer satisfaction and business goals.

• Manages follow-up communications to drive deal closure and maintain momentum.

Market & Product Expertise

• Stays current on industry trends, market dynamics, and competitor offerings.

• Shares valuable customer feedback with internal teams to enhance product offerings and positioning.

• Other related duties as assigned.
  

Knowledge, Skills, and Abilities

• Sales Expertise: Demonstrated success in achieving or exceeding sales goals within SaaS or inside sales environments.

• Hospitality Knowledge: Understanding of hospitality operations, including event planning, food & beverage, and venue management.

• Communication Skills: Strong verbal and written communication skills; skilled in delivering virtual presentations.

• Organization & Time Management: Capable of managing multiple deals across different sales stages efficiently.

• Technical Proficiency: Experience using CRMs like Salesforce and comfort with new technologies.

• Analytical Thinking: Ability to identify and resolve customer challenges with creative, tailored solutions.

• Collaboration: Comfortable working in cross-functional teams and sharing knowledge to support overall success.

• Customer Orientation: Maintains a customer-first mindset, fostering trust and long-term relationships.

Preferred Qualifications

• 1–3 years of experience in SaaS sales.

• Proven performance in a fast-paced, short sales cycle environment.

• Prior experience as a Business Development Representative is a plus.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.