Desktop Support Analyst
Job Description
Job Description
We are looking for a skilled Desktop Support Analyst to join our team in Scituate, Massachusetts. In this long-term contract role, you will provide comprehensive technical support to end users, ensuring seamless hardware and software functionality. This position requires a proactive, detail-oriented individual with a passion for delivering exceptional customer service and resolving technical issues efficiently.
Responsibilities:• Manage and maintain onsite IT assets, including imaging, deployment, and repair of devices.
• Provide software support and assist with mobile device management and peripheral setup.
• Deliver hands-on network support as needed to address connectivity and infrastructure issues.
• Perform hardware troubleshooting, repairs, and preventative maintenance on laptops and Chromebooks.
• Collaborate with users to resolve technical problems and keep management informed of progress.
• Administer user accounts, including setting permissions, managing security settings, and configuring group access.
• Diagnose and resolve network connectivity issues, tracing problems back to switches.
• Safely lift and transport equipment weighing up to 50 pounds while navigating buildings and production areas.
• Address incoming technical support tickets, resolving equipment and connectivity challenges promptly.• Minimum of 3 years of experience in desktop or deskside support roles.
• Strong knowledge of IT services and products, including hardware, software, and network troubleshooting.
• Experience with PC imaging, deployment, and Chromebook enrollment.
• Excellent communication skills and a customer-focused approach to problem-solving.
• Ability to multitask effectively while managing client expectations and relationships.
• Familiarity with Active Directory for user account management.
• Proficiency in working with Windows 10 and desktop hardware.
• Positive attitude and the ability to remain motivated in a dynamic environment.
Recommended Jobs
Senior CNC Field Service Technician
Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves man…
Material Handler
Job Description Job Description Job Title: Material Handler Job Description As a Material Handler, you will play a vital role in maintaining accurate stock levels and ensuring the smooth oper…
Civil Engineer - Water
Why Black and Veatch Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possib…
OFFICE MANAGER, EMSSP & MSCII, Chobanian & Avedisian School of Medicine
Hiring: Office and Program Manager, Early Medical School Selection Program and Medical Student Community and Inclusion Initiatives The Early Medical School Selection Program (EMSSP) is an early assur…
Client Success Manager (Manufacturing Division)
About the Company: demandDrive is an industry-leading integrated sales and marketing agency with over 400 employees, headquartered in the Greater Boston Area. demandDrive provides B2B clients with a…
Senior Director, Jimmy Fund
Overview The Community Events and Partnerships Team raises over $15M annually through more than 300 volunteer-run events and a dozen signature events, supporting Dana-Farber Cancer Institute's m…
Assistant Community Manager - Hyannis, MA
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in ins…
Homemaker/Companion
Job Description Job Description Description: Comfort Keepers is looking to grow out team. We provide uplifting in-home services for seniors and other adults who require a helping hand, a support…
Restaurant Manager
We are searching for a talented restaurant manager for Saugus, MA! Fantastic growing brand and culture! Note: Training is out of state, but paid for by the company. Job Description of Restauran…
HVAC Service Technician
Lead the Future of HVAC Service at a Premier Energy Solutions Provider Compensation: Competitive $35–$40 per hour + company vehicle, gas, benefits, and overtime potential Location: Based o…