Senior Design Operations Manager

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We are seeking a proactive and strategic Senior Design Operations Manager to drive operational excellence and cultural consistency across our growing Product Design organization. This role focuses on optimizing our core design processes, improving cross-functional collaboration, and scaling our team's collective impact. You will be the central force responsible for removing friction from the design lifecycle, managing team rituals, and ensuring our designers, researchers, and content strategists can focus on delivering customer value efficiently.

What You'll Do:

Process, Efficiency, and Workflow

• • Workflow Optimization: Identify and address bottlenecks and friction points within the end-to-end design lifecycle (e.g., discovery, critique, stakeholder review, and engineering handoff).
  • Process Standardization: Design, implement, and maintain standardized, efficient operating procedures and templates for the Design organization to ensure predictable quality and maximize velocity.
  • Resource and Capacity Tracking: Partner with Design Leadership to manage project prioritization, track team capacity, and assist with resourcing strategies to ensure designers are allocated to high-impact work.
  • Knowledge Management: Establish and govern a central repository for operational knowledge, ensuring documentation for processes, roles, and collaboration models is clear, accessible, and current.
    

Tool Strategy and Best Practices

• • Tool Advocacy: Define and champion best practices and standardized workflows for the team's current core design technology, including Figma, prototyping tools, and research platforms.
  • Emerging Tool Evaluation: Strategically evaluate and make recommendations on emerging tools and technologies to ensure the design stack remains efficient, secure, and future-proof.
    

Team Scaling and Culture

• • Design Culture & Rituals: Own the planning, logistics, and facilitation of key design team rituals, including large-scale design critiques, quarterly planning sessions, and all-hands meetings, fostering a connected and engaging team culture.
  • Onboarding & Enablement: Develop and execute a comprehensive onboarding program for all new design, research, and content team members, ensuring rapid and effective integration into our processes and standards.
  • Communication: Manage and coordinate internal and external communications for the design team, ensuring transparency and alignment with key partners in Product and Engineering.
    

What You'll Bring:

• Experience: 5+ years of professional experience in a Design Operations, Program Management, or a similar operational role supporting a large UX or Product organization.
• Process Design: Proven expertise in mapping, optimizing, and scaling complex design workflows within a technology company.
• Tool Familiarity: Deep working familiarity with modern design technology, especially Figma for component library management and collaboration.
• Communication & Influence: Exceptional written, verbal, and presentation skills, with a track record of successfully driving process adoption and influencing stakeholders across various disciplines.
• Organizational Skills: Meticulous organizational skills with a keen eye for detail and the ability to manage complex schedules and logistics for a distributed or hybrid team.
• AI/Future-Forward Operations: Familiarity with AI-powered tools that streamline design processes (e.g., automated documentation, asset tagging, or large-scale data analysis of design feedback). Demonstrated ability to assess and implement new operational technologies to increase team efficiency and scale.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$108,400—$135,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.