Clinical Manager, Hospice

Clinical Manager, Hospice at Hebrew SeniorLife summary:

The Clinical Manager, Hospice oversees day-to-day hospice clinical operations, coordinating admissions, referrals, and interdisciplinary patient care while ensuring compliance with hospice standards and regulations. They supervise, evaluate, educate, and assign clinical staff (RNs, MSWs, HHAs, volunteers), provide field visits and on-call coverage, and act as administrative backup to senior leadership. The role requires an active RN license in Massachusetts, hospice clinical management experience, supervisory skills, and reliable transportation.

Job Description:

I. Position Summary:

The Hebrew SeniorLife Hospice is designed to provide a Jewish Hospice service to terminally ill patients and their families in the greater Boston area. The philosophy of the Hospice is rooted in Hessed (loving kindness), and Kevod HaBeriyot (honoring life).

Hebrew SeniorLife Hospice Care is open to anyone regardless of religious affiliation; our mission is informed by Jewish values that are shared across many faith traditions and spiritual belief systems.

Hebrew SeniorLife Hospice works collaboratively with patients and families in the final months, weeks, and days of life, with the goal of achieving optimum healing of body and soul when curing is no longer an option. This means helping the patient and family with: physical comfort, emotional and spiritual support, and companionship.

The Hospice goal is to help every patient at the end attain a peaceful and pain-free death and support the healing and bereavement of the family.

Reporting to the Senior Director of Home and Community-Based Services, the Clinical Manager will be responsible for organizing and coordinating all day-to-day aspects of Hospice patient care. This includes coordination of referrals and patient care-related supervisory functions.

The Clinical Manager is a key member of the management team with a pivotal role in care delivery and carrying out standards of clinical excellence.

II. Core Competencies

Communication

• Share information with residents, family, staff, and providers

• Present information in a language understandable to all

• Listen with an open mind

• Express disagreement in a tactful and sensitive manner

• Facilitate discussion around different points of view to finda resolution

Adaptability

• Adjust to meet the individual needs of the resident, family, and staff

• Consider others’ views, education, working styles, culture, and values

• Appreciate differences and capitalize on them to be most effective

• Prioritize effectively

• Respond calmly to unexpected change or frustration

Relationship Building

• Relate to all in an open, friendly, and respectful manner

• Instill trust

• Create an atmosphere where everyone’s story is valued

• Encourage and accept expression of both positive and negative feelings

• Initiate and develop relationships with new residents, staff, and families

• Promote a collaborative atmosphere

Excellence

• Provide the highest level of care to our residents

• Promote a healing environment for physical and spiritual needs

• Advocate to foster and maintain a safe environment for our residents, families, and facility staff

• Foster an atmosphere of autonomy, dignity, and choice

• Continually evaluate our care and processes, and make improvements based on quality performance

• Deliver care that is evidence-based

• Demonstrate dependability and accountability with all duties

III. Position Responsibilities:

• Facilitates the admission/referral/consult process; obtains verbal orders from the physician regarding patient care needs. Manages, organizes, implements, and supervises clinical services and activities.

• Acts as a resource for patients/families. Referral sources, health care providers, vendors, and staff.

• Participates with the management team in the identification and development of Hospice programs and services. Works closely with the Sr. The Director of Home and Community-Based Services and the Medical Director are to supervise and implement policies and procedures relative to clinical operations and to set standards for performance.

• Manages and completes annual evaluations on all Clinical Staff (SN, MSW, Volunteer Manager, and HHA), identifying areas of strength and opportunity, goal setting, and completing annual evaluations. Assigns Hospice patients to the appropriate staff and assures that adequate staffing levels are anticipated and maintained.

• Educates clinical personnel regarding Hospice admission criteria, policies, and procedures, patient care, and Hospice philosophy. Provides orientation of all new clinical staff and works closely with the Sr. Director of Home and Community-Based Services and the Medical Director are to provide ongoing education and training programs to ensure the clinical team delivers exceptional quality of care.

• The Clinical Manager performs field visits as necessary to meet fluctuating volume needs.

• The Clinical Manager will provide coverage for the Sr. Director in his/her absence and act as an Administrative back up.

• undefined

• The Clinical Manager provides overnight and weekend on-call coverage during periods as necessary, including during periods of unexpected staffing challenges.

• Assures effective coordination between clinical and clerical staff so that paperwork necessary for payroll and billing is submitted accurately and according to established time frames.

• Participates in the interdisciplinary group (IDG) meeting. Identifies the need for staff education and assists in the development of in-service programs for the IDG.

• Participates in the quality of assessment performance improvement (QAPI) program and is responsible for the creation of accurate and compliant clinical records completed by all clinical staff.

• Responsible for complying with state, federal, and third-party insurance standards; the organization’s procedures and protocols, and other industry-wide standards (as relates to clinical services).

IV. Qualifications:

• Must be a Registered Nurse currently licensed to practice in the state of Massachusetts with at least two years of nursing experience; a minimum of one year of supervision, education, or nursing service administration. Previous clinical management experience in Hospice required.

• Must have strong skills in the area of Hospice operations, terminal care, knowledge of state and federal Hospice rules and regulations, and staff/team development. Effective communication and delegation skills are required.

• Must have reliable transportation and a current, valid driver’s license to be able to travel from the patient's home, facility, and office as needed.

V. Physical Requirements:

• Must pass Occupational Health Clearance

• Physical Requirements listed in Occupational Health

Remote Type

Salary Range:

Keywords:

hospice clinical manager, registered nurse RN hospice, hospice operations, home-based hospice care, clinical supervision, hospice compliance, interdisciplinary care, patient admissions and referrals, staff education and development