Sales Representative

Inside Sales Representative

Are you looking to make a career change to an exciting company? This exciting opportunity as an Inside Sales Representative offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO etc. Does this position match your future career goals? Then this role could be the right fit for you.

Responsibilities:

• Collaborate within a team-oriented environment to cultivate strong customer relationships, supporting the achievement of monthly and annual sales goals while driving customer retention.
• Prepare and manage customer quotations, pricing, and follow-ups using a CRM system; maintain accurate sales pipeline data and contribute to short-term product forecasting.
• Partner with regional sales leadership to strengthen customer engagement and expand business opportunities.
• Manage an existing portfolio of accounts while actively identifying and developing new business within an assigned territory by analyzing customer needs and product trends.
• Conduct outbound prospecting and lead generation activities to support business growth initiatives.
• Promote and support customer onboarding and adoption of the company's eCommerce platform.
• Serve as a primary contact for customer inquiries, handling incoming calls and emails from customers, internal stakeholders, and sales leadership.
• Oversee new customer setup, process orders within an ERP system, and provide post-sale support including technical assistance, repairs, and returns.
• Accurately review and enter customer orders received via multiple channels (email, phone, or fax) into the ERP system.
• Coordinate order fulfillment timelines and collaborate with planning and manufacturing teams to ensure on-time delivery.
• Maintain and audit customer account data to ensure alignment between CRM and ERP systems, including pricing accuracy, discount structures, commissions, and compliance requirements.
• Identify and recommend consolidation of duplicate customer accounts to improve data integrity.
• Ensure timely updates of customer records and account notes to reflect current status and interactions.
• Manage electronic documentation, including approvals and account-related records, ensuring proper organization and accessibility.
• Monitor and manage multiple shared inboxes, ensuring timely responses and follow-ups to customer inquiries.
• Review purchase orders for accuracy, including pricing, payment terms, part numbers, and shipping details.
• Process Return Merchandise Authorizations (RMAs) and coordinate repair orders through the ERP system, maintaining communication with customers throughout the process.
• Track RMA progress by collaborating with internal departments until resolution or shipment completion.
• Provide technical product support and initiate cases to resolve customer issues effectively.
• Perform additional duties as required to support evolving business needs.

Qualifications:

• Strong interpersonal and communication skills, both written and verbal, with a customer-focused mindset and active listening ability.
• Proven experience in B2B sales and/or customer service with the ability to manage and grow a defined territory.
• Prior experience in inside or outside sales within a manufacturing environment is highly desirable.
• Demonstrated technical aptitude with a willingness to continuously learn and adapt.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and deliver results in a fast-paced environment.
• Proficiency in Microsoft Office applications, as well as experience working with ERP and CRM systems.
• Familiarity with import/export processes and procedures is preferred.
• Bilingual capabilities are a plus.
• Fluency in English required.
• Ability to work both independently and collaboratively as part of a team.
• Proven ability to multitask, manage interruptions, and adjust priorities effectively.
• High attention to detail with strong problem-solving and organizational capabilities.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Paid Time Off
• Direct Hire

Salary: $40K-$50K annually