Lab Operations and Support Consultant

Job Description:

Are you a music technology pro who thrives at the intersection of creativity and technical problem-solving? Berklee is looking for a Lab Operations and Support Consultant to join our team. At Berklee, our mission is to foster the creative and professional growth of the world’s most inspired artists. In this role, you’ll be the backbone of that mission, ensuring our students and faculty have the seamless technical environment they need to innovate and excel.

The Role

Reporting to the Lab Operations and Support Manager, you’ll be the "go-to" expert for 24 high-tech classrooms and labs. You’ll provide tier 1 and tier 2 support for a massive array of specialized gear—from modular synths and MIDI controllers to complex DAW setups and networked audio systems. Whether you're troubleshooting a Pro Tools session mid-class or testing next-semester’s hardware upgrades, your work directly impacts the student experience.

Key Responsibilities

• Expert Support: Provide in-person and remote assistance for DAWs (Logic, Ableton, Pro Tools), signal flow, and A/V systems.

• Facility Magic: Perform daily inspections and setup for classes and special events to ensure everything runs without a hitch.

• Leadership: Help oversee and mentor a team of 30–45 student employees, fostering an inclusive and supportive learning environment.

• Innovation: Participate in project teams for room upgrades, document technical workflows, and run hardware/software stress tests.

• Quality Control: Maintain inventory and usage logs, ensuring our world-class facilities are used effectively and respectfully.

Who You Are

You’re a tech-savvy communicator who stays cool under pressure. You have a B.A. in Music Technology (or similar) and 1–2 years of experience in a support role. You know your way around a patch bay, can talk "Dante" and "AVB," and are just as comfortable writing a technical manual as you are configuring a synthesizer. Most importantly, you are student-centered and committed to a diverse, respectful workplace.

Why Berklee?

Berklee is a community where passion meets profession. We believe in mission-driven work and work-life balance , offering a culture that celebrates creativity and collaboration. Our benefits are designed to support your total well-being, providing the stability you need to stay inspired.

Required Skills at a Glance:

• Proficiency in macOS/Windows and core DAWs (Pro Tools, Logic, Ableton).

• Knowledge of sound design, synthesis, and studio signal flow.

• Ability to troubleshoot A/V hardware and networked audio.

• Strong organizational skills and a "customer-first" mentality.

Hiring Range: $28.50 to $29.21 per hour; hourly rate dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

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