Sales and Customer Service Agent

Job Description

Job Description

We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily.

Sales and Customer Service Agent Key Responsibilities:

• Interact with new and existing customers of AT&T’s services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores
• Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation
• Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase
• Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction
• Achieve daily and weekly retail sales metrics by effectively presenting product benefits
• Continuously update product knowledge to stay informed about AT&T's evolving portfolio
• Participate in training and development sessions to enhance sales and service skills

Sales and Customer Service Agent Skills:

• Must be 18+ years of age and eligible to work in the US
• Proven experience in customer service, retail, or sales is a plus
• Genuine desire to help people
• Comfortable working in a retail environment
• Ability to work independently and as part of a team
• Reliable transportation is a plus when working in our retail stores
• Proficiency in basic computer applications and willingness to learn new systems

A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings.