Practice Assistant

Complete Staffing Solutions
Waltham, MA

Job Description

Job Description

Hiring for a Senior Practice Assistant in Waltham, MA.

Note: Free parking available - not MBTA accessible
Hours: either 7:00am–3:30pm or 8:30am–5:00pm
Pay: $25-27/hr (based on experience)
Required: EPIC experience and at least 2 years of medical scheduling experience

GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
  • Coordinates and maintains providers’ master clinical schedules
  • Submits referrals for specialty appointment requests
  • Obtains intake information from patient and referring physician’s offices.
  • Schedules Radiology tests
  • Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
  • Schedules infusion related services utilizing Epic scheduling support system
  • Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
  • Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
  • Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
  • Performs other duties as assigned

This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.

SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.
  • Excellent judgment and analytical skills to identify problems and develop solutions effectively
  • Problem solving skills
  • Independently prioritize tasks and set deadlines
  • Excellent organizational and time management skills
  • Excellent interpersonal skills
  • Ability to work well as a member of a team
  • Handle sensitive and confidential issues

EDUCATION: Specify minimum education and clearly indicate if preferred or required

  • High School diploma required; Bachelor’s degree preferred

EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required

  • Minimum 2 years of related experience required

#zip

Posted 2026-03-23

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